Desktop Analyst II

JOB SUMMARY

The Desktop Analyst II responsibilities include performing system analysis for the determination of appropriate hardware, software, or application functionality. Investigative and provide additional technical support in an effort to remediate any system issues that can cause interruptions in users’ devices.

Based on project objectives outlined by the Manager of Development and Infrastructure, responsibilities will include project planning, execution, and implementation.

Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

Requirements

MAJOR DUTIES & RESPONSIBILITIES

Auditing licenses across all user essentials software

● Removing licenses for Deactivated Users

● Downgrading on plans as needed based on usage

● Record keeping of the licenses per users in the organization

Routinely check-ups on Software Updates

● Ensure that updates are pushed accordingly to JAMF

Involvement in HiTrust Certification Renewal

● Provide evidence for IT requirements in accordance with HiTrust and Dane Street Policies.

Infrastructure Hardware Management and Maintenance

● Assist with onsite inventory management at Dane Street’s offices. Ensure that it is kept

under secure conditions at all times, and available for reassignment and/or business

continuity

Inventory Maintenance

● Auditing the records on a weekly tracking

● Replenishment on accessories and devices

● Testing accessories and devices to confirm functionality

Security initiatives

● Continued efforts to provide Security initiatives consistent with Dane Street Policies

● Ensure that user’s devices and systems are up to date on necessary updates

Preparation of New Hire Equipments

● Oversee the installation and configuration of new systems & software based upon the

role of the team member

Supervisory of Desktop Analyst I tasks such as (not limited to):

● Zendesk Support tickets

● New Hire Equipment Hardware Setup

● New Hire Equipment Software Setup

● Training on IT Processes

● Out of Office notifications

Other duties & special projects, as assigned and based on business needs.

EDUCATION/CREDENTIALS:

An Associate’s Degree or Bachelor’s Degree is preferred.

JOB RELEVANT EXPERIENCE:

Business experience in a healthcare and/or insurance setting is preferred.

JOB RELATED SKILLS/COMPETENCIES:

Present exceptional communication skills with a clear understanding of company business lines. The ability

to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and

typing skills are essential.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and

computer work.

WORK FROM HOME TECHNICAL REQUIREMENTS:

Supply and support their own internet services.

Maintaining an uninterrupted internet connection is a requirement of all work from home position.

This job description is subject to change at any time.

Beginning compensation will depend on several factors including the candidate's experience, education, and specific skills. In addition to the base salary, we offer a comprehensive benefits package including health insurance, retirement plans, and performance bonuses.

Our Commitment:

We are committed to providing fair and competitive compensation that reflects each employee's contributions and performance. We value diversity and strive to create an inclusive environment for all employees.

Compensation Range: $50,000 - $55,000 USD

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace. 

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.