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Workflow Enablement Analyst - eDiscovery

81% Flex

UNLIMITED HOLIDAYS - EXTRA PARENTAL LEAVE

Remote:

Full Remote

Work from:

Poland

Offer summary

Qualifications:

Minimum of two years e-discovery experience, RCA certification within 12 months, Knowledge of Relativity best practices, Ability to manage simultaneous projects and priorities based on objectives, Strong business and IT acumen, problem-solving and critical thinking.

Key responsabilities:

Assist in onboarding and maintaining customer health
Manage customer inquiries and requirements, liaison with internal teams
Voice end user's perspective during product development cycle
Assist with administrative functions, exercise sound judgment
Demonstrate commitment to core company values

Relativity Computer Software / SaaS Large https://www.relativity.com/

1001 - 5000 Employees

See more Relativity offers

Job description

Your missions

Here at Relativity we prioritize flexibility and work-life harmony. Our Hybrid work environment provides options tailored to your role and location, aiming to enhance engagement, connectivity, and productivity.

Join us to experience a culture of collaboration and innovation, where connecting in-person adds value to our collective growth. Let's work together!

As a Workflow Enablement Analyst, you will be responsible for supporting one-to-one workflow enablement sessions during onboarding and ongoing customer servicing. The Workflow Enablement Analyst works under moderate direction of managers and senior team members.

Job Responsibilities:

Ability to work from 1:00PM till 9:00PM CET from Monday to Friday

Assist in onboarding new customers and help maintain customer health as needed.

Assess and manage customer inquiries regarding Relativity workflow across entire product line, escalating when necessary.

Capture customer and prospective customer requirements and work with internal teams to create scopes of work and implementation plans to address business needs.

Serve as client surrogate across Relativity to ensure that end user’s perspective is voiced during product development cycle.

Assist with administrative functions for the team.

Exercise sound judgment and make independent decisions.

Demonstrate consistent commitment to core company values.

Preferred qualifications:

Minimum of two years e-discovery experience.

The attainment of an RCA within 12 months of hire date.

Knowledge of Relativity best practices.

Ability to manage simultaneous projects and priorities based on company and team objectives.

Ability to work efficiently under pressure, drive projects to completion and meet deadlines.

Flexibility and the ability to adapt quickly to shifting company or team goals.

Strong business and IT acumen, including problem-solving and critical thinking.

Compensation

Compensation Relativity is committed to competitive, fair and equitable compensation practices

This position is eligible for total compensation which includes a competitive base salary, annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between 132,000 and 199,000 PLN gross/year (Employment Contract). The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position

#LI-Remote

#LI-MM5

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights:

Comprehensive health, dental, and vision plans

Parental leave for primary and secondary caregivers

Flexible work arrangements

Two, week-long company breaks per year

Unlimited time off

Long-term incentive program

Training investment program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Required profile

Experience

Industry :

Computer Software / SaaS

Spoken language(s):

English

Check out the description to know which languages are mandatory.

Hard Skills

Project Planning Clinical Acumen

Soft Skills

Customer Service
Interpersonal Skills
Business Acumen
Ability to Work Under Pressure
Flexibility
Adaptability
Problem Solving
Critical Thinking
Commitment to Core Values

Are you interested?

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