Offer summary
Qualifications:
Strong verbal communication skills in German and English (C1, B2), At least 1 year experience in a contact center, College or vocational school graduate or comparable work experience.Key responsabilities:
- Conduct transaction quality audits in German and English with feedback
- Publish dashboards, drive process improvement initiatives
- Analyze data, report metrics, provide coaching on QA findings
- Adhere to QMS requirements and carry out quality initiatives