At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Join forces with our customers as they navigate their multi-cloud endeavors, providing crucial support for our cutting-edge technologies! Dive deep into a spectrum of technical domains, from TCP and HTTP to SSL, Linux administration, Docker containers, Kubernetes, REST APIs, automation, application security, and beyond.
**THIS OPPORTUNITY IS IN GUADALAJARA, MEXICO
Demonstrate your fervor for problem-solving, embracing new technologies, and fostering knowledge-sharing! We are seeking individuals who thrive under pressure, adeptly unravel the most intricate difficulties, and continuously seek avenues for enhancing operational efficiency.
What Actions Will You Take?
Guide our customers through their multi-cloud transformation journey, adeptly resolving intricate technical issues and facilitating the realization of F5 Application Services' full benefits across diverse cloud environments.
Serve as a reliable advisor, offering insightful analyses and effective solutions to both internal and external stakeholders, addressing challenges encountered by our customers with our products.
Take charge of multiple technology challenges, prioritizing them based on customer and business requirements.
Address customer issues comprehensively, while also contributing to knowledge-building efforts for the benefit of customers, colleagues, and product development teams.
Collaborate with peers to tackle technical issues, employing innovative approaches to reproduce and resolve problems in lab environments, even those deemed unsolvable.
Efficiently manage case escalations to Tier 3 resources while ensuring continuous communication with customers.
Knowledge, Skills and Abilities
Dedication to ensuring overall customer satisfaction and consistently delivering exceptional customer experiences.
Proficiency in guiding the resolution of customers' intricate technical issues independently, exhibiting strong problem-solving skills.
Embracing curiosity and a growth mindset, especially towards our latest products and technologies, fostering continuous learning about our offerings and related technologies influencing customer interactions.
Collaboration within a close-knit, seasoned global team committed to achieving positive customer outcomes, fostering mutual growth through cross-team cooperation and taking ownership of issue resolution from inception to documentation for broader utilization.
Exceptional interpersonal and communication abilities, both verbal and written, enabling effective conveyance of deeply technical concepts to customers, colleagues, and non-technical stakeholders in an influential and understandable manner.
Expertise in navigating complex technical and political scenarios with enterprise customers, demonstrating adeptness in conflict resolution.
Possession of strong analytical thinking skills coupled with meticulous attention to detail.
Proficiency in effectively communicating technical information to customers across various skill
Capable of proficiently communicating with management regarding special projects, providing comprehensive project updates and information as required.
How do you qualify?
Extensive practical experience in the following areas:
Demonstrated expertise in troubleshooting and resolving issues in Linux/UNIX systems, including proficient utilization of tools like strace.
Proficiency in navigating and utilizing command-line interfaces in Unix-like environments.
Proficient in scripting and automation, with proficiency in languages such as Python, Shell scripting, and Ansible.
Familiarity with containerization platforms like Docker and Kubernetes.
Knowledgeable in cloud platforms and infrastructure, including AWS, Azure, GCE, and Terraform.
Competent in troubleshooting APIs, with a good understanding of JSON and YAML formats.
Proficient in Shell environments, particularly Bash.
Understanding of TCP/IP networking protocols.
Knowledgeable in HTTP, SSL/TLS protocols, and REST APIs.
Comfortable working with various layers of abstraction in virtualization, encapsulation, and clustered computing environments.
Familiarity with a broad range of networking concepts and topics.
Proficiency in English reading, writing, and speaking is essential, encompassing fluency in technical concepts and terminology. Proficiency in multiple languages is advantageous.
Additional skills, talents, and attributes of importance:
Familiarity with proxy servers, such as NGINX.
Proficiency in database management, including PostgreSQL, MongoDB, and similar platforms.
Possession of KCS Practices certification is advantageous.
Certification in any of the following F5 products (LTM, GTM, ASM, APM), coupled with knowledge of other F5 technologies, is desirable.
Strong aptitude in customer communication and advocacy.
Demonstrated competencies in LAN/WAN operations, network protocols, UNIX/Linux Operating Systems, and/or networking hardware are necessary.
Proven experience in managing multiple concurrent projects effectively.
Exposure to cloud solutions within container environments is beneficial.
Work Conditions and Physical Requirements:
Tasks are typically done in a standard office setting, primarily involving desk or computer table work. Activities necessitate computer usage, telephone communication, and reading printed materials.
Responsibilities may occasionally entail being on-call and working beyond regular office hours, including holidays, evenings, and weekends.
Some duties may involve travel via automobile or airplane, accounting for up to 10% of working time.
#LI-DC1
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
