Offer summary
Qualifications:
3+ years managing BPO partnerships, Strong data analysis and problem-solving skills.Key responsabilities:
- Manage BPO relationships and operations
- Analyze performance and provide actionable insights
Match score not available
Priority access
Match score not available
Customer Support Vendor Manager
75% Flex
Remote:
Full Remote
Experience:
Mid-level (2-5 years)
Work from:
Georgia (USA), Illinois (USA)
Job description
Your missions
Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.
At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.
Greenlight Financial Technology is searching for a seasoned Customer Support Vendor Manager to oversee our outsourced support operations provided by Business Process Outsourcing (BPO) partners. In this role, you will be responsible for the strategic management and ongoing optimization of our BPO relationships, ensuring exceptional customer support for Greenlight families.
Your day-to-day:
What you’ll bring to the team:
Not sure this one’s for you? Don’t count yourself out. Show us what you’ve got and we’ll reach out if there’s a great fit.
Location: We are currently prioritizing candidates who are based in the Atlanta, Georgia area.
Work perks at Greenlight:
Who we are:
It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team.
Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.
Required profile
Experience
Level of experience: Mid-level (2-5 years)
Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory. Soft Skills
- Negotiation Techniques
- Excellent Communication
- Interpersonal Skills
- Problem Solving
- Proactive Mindset
Share
Go Premium: Access the World's Largest Selection of Remote Jobs!
- Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
- Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
- Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
- Try out our Premium Benefits with a 7-Day FREE TRIAL.
No obligations. Cancel anytime.