Cash Remittance-Poster

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Cash Remittance Patient Accounts Receivable Representative (PAR) performs a variety of basic to moderately complex tasks related to the correspondence batching process which includes posting payments, adjustments and transfers to the billing and collection system in a timely and accurate manner.

This role is remote, but candidate must reside in the New England States .

Duties & Responsibilities

• Maintain and oversee the correspondence process, including pulling and posting batches to EPIC, reviewing documentation for remittance denial codes and posting zero-dollar payments 
• Print daily lockbox images and bank statement
• Review insurance explanation of benefits and post payments to host system
• Post payments and ensure allowances, adjustments and write-offs are posted correctly
• Post denial reasons and forward to appropriate representative for further review
• Process zero pay explanation of benefits and post appropriate reasons for zero pay
• Verify electronic remittances are posted accurately
• Process and post credit card payments
• Investigate unidentified cash and resolve misdirected payments
• Maintain customer service level standards with the client personnel, patients, and colleagues
• Analyze correspondence for denial trends and report findings to appropriate internal leadership
• Attend client meetings to present and discuss trends on a routine basis

Qualifications

• 2+ years’ experience in healthcare customer service or insurance collections field
• Strong knowledge of explanation of benefits and payor financial classes
• Strong knowledge of computer billing systems, including EPIC and OnBase
• Ability to work well individually and in a team environment
• Able to work in a professional, corporate setting
• Experience working with customer support/client issue resolution management
• Excellent oral and written communication skills

Note: Savista is required by state-specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $17.00 to $23.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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