Manager Market Asset Protection - PacNw/NorCal
General Summary:
The Market Asset Protection Manager – PacNw/NorCal (MAPM) is responsible for protecting the assets of DSW, helping to maintain a safe business environment and monitoring and enforcing associate compliance to Company policies and rules of conduct. The MAPM will be responsible for promoting shrink prevention and operational excellence through AP Assessments, trainings, store visits, and team calls. Achieves assigned market shrink goals and objectives through the established awareness programs, in concert with store management as well as market and regional management. The MAPM will demonstrate behaviors that align with the company values
Reports to: RAPM West
Essential Duties and Responsibilities:
• Build strong relationships with Market Leaders, Regional Directors, and Cross Functional partners to champion shrink reduction within assigned areas.
• Complete AP Store Assessments and store visits focused on operations and engagement.
• Implements/executes company Store/Shrink Improvement Plans, reviewing operational deficiencies with RAPM/ ML/ Store Managers
• Assists with the training and on-boarding of store leadership on AP standards, company policies, safety, theft deterrence and shortage awareness.
• Serve as support to store and market management to ensure safe working and shopping environments for both associates and customers
• Participates in regional, market, and store meetings, trainings, conference calls, store visits with ML’s and RAPM’s in assigned areas.
• Participates in new store openings through shrink/safety training and physical security execution
• Supports the physical inventory process with preparation and execution.
• Coordinates, investigates, and resolves internal/ external/ Organized Retail Crime in according with law and company policy utilizing:
• Exception Based Reporting (EBR)
• Remote CCTV
• AP Hotline Tips
• Interviewing Skills
• Networking with other retailers and law enforcement.
• Ability to analyze inventory/sales reporting and make recommendations to improve performance.
Required Skills:
• Excellent verbal and written communication skills
• Ability to build strong cross functional partnerships
• Proven ability to train and motivate others
• Customer service skills
• Time management skills
• Professionalism
• Must be able to communicate and connect with all levels of staff and management.
• Ability to evaluate theft situations and make timely decisions based on company apprehension guidelines.
• Must be proficient and have demonstrated results with industry accepted and accredited interview techniques such as the W-Z method.
• Must be proficient in the use and understanding of exception based reporting and case management tools; Agilence, APPRISS, and Think LP preferred.
• Must be able to stand/walk sales floor for entire shift.
• Possess general operating knowledge of retail security equipment including alarms, CCTV, EAS/RFID.
• Ability to work nights and weekends appropriate to retail business needs.
• Some overnight travel required.
Competencies
Strategic Thinking – Creates and effectively communicates long term vision. Keeps team’s work aligned to strategy. Creates and adjusts plans. Understands big picture to constructively challenge the status quo. Generates new ideas. Encourages innovation. Manages change effectively. Knows internal strengths and weaknesses.
Leading & Motivating – Models and supports DSW values. Assesses, identifies, retains and develops talent. Builds complementary teams. Motivates, supports and challenges associates. Resolves conflict. Makes tough decisions. Provides timely feedback. Works with and through others to exceed expectations of customers (internal/external)
Managing for Results – Produces sustainable results consistently. Holds team accountable. Recognizes and resolves complex problems. Understands underlying issues and addresses root causes. Measures, analyzes quantitative information and presents it effectively. Seeks input from others. Makes timely decisions.
Experience:
• Minimum 5 years of Multi-Unit Loss Prevention Management Experience, specialty retail preferred.
Education:
• Bachelor's degree or equivalent
• LPC, LPQ, CFI preferred
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