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Automotive Repair Expert

81% Flex
UNLIMITED HOLIDAYS
Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

5-7 years in auto repair, ASE Certified, Master Technician preferred.

Key responsabilities:

  • Engage with consumers to answer repair questions and guide them to a trusty shop
  • Support estimator claims and provide repair expertise to consumers
  • Drive value across partners and serve as subject matter expert internally
  • Communicate with partners and provide feedback on partner/consumer needs
  • Contribute to training efforts and participate in special projects
RepairPal logo
RepairPal Information Technology & Services SME https://repairpal.com/
51 - 200 Employees
About RepairPal
RepairPal is the leading online marketplace for consumers to find a trusted place to get their cars fixed. RepairPal’s website is filled with really helpful information for consumers, including reviewing questions and problems about cars and a fair price estimate for repairs by brand/model/type/year/zip/repair. Each month over 5 million visitors come to RepairPal.com, and we help them by providing information and finding a trusted repair shop. RepairPal’s process for determining a trusted repair facility is called RepairPal Certified. Our team of internal auto experts rigorously evaluates every facility individually for trained and experienced mechanics, state-of-the-art diagnostic equipment, high quality parts, fair pricing, ample warranty, and a proven track record of excellent customer satisfaction. The dominant majority of our repair shops, which total 2,800+ nationwide are individually owned; we’re proud to represent these exceptional quality local independent shops. We also have a new and burgeoning franchise dealer business and are beginning to sign up dealers nationwide. RepairPal has partnered with several dozen companies to offer our trusted shop network to their customers. These companies include CarMax, Consumer Reports, USAA and Verizon. We have light and deep integrations with our partners from marketing materials to employee systems, and have support teams for partners, customers, and shops to handle any issues that may arise. RepairPal is a remote company, headquartered in San Francisco
See more RepairPal offers

Job description

Logo Jobgether

Your missions

RepairPal is looking for an Automotive Repair Expert who will be the professional voice of automotive
repair for vehicle owners who have repair-related questions, are seeking advice, or need help finding a
trustworthy shop for their repair needs. The ideal candidate has auto repair advocacy in their DNA,
believes that knowledge is power when it comes to making auto repair decisions, and whole-heartedly
wants to help vehicle owners make more confident and informed decisions when it comes to the
maintenance and repair of their cars. $80k plus bonus.

This job is remote but only open to candidates who are currently living in the United States and authorized to work for any employer in the US without sponsorship. Sorry, but we are not able to provide sponsorship for this role now or in the future.

What you’ll be doing:
● Directly engage via telephone with consumers to answer repair-related questions and, ultimately, guide them to a scheduled appointment at a RepairPal Certified shop
● Ability to engage and respond to consumer’s needs in written form, by providing email responses or follow-up, responses to online questions, text message responses, and chat support as needed.
● Support estimator claims to ensure resolution for any customers needing assistance with an
estimate from our website.
● Drive value across RepairPal’s partners and shop network by providing your repair expertise to
consumers, with inbound and outbound calls, as well as written content and documentation
● Serve as an internal subject matter expert across various teams and company initiatives
● Consistent communication with partners to ensure needs and concerns are addressed and
opportunities for deeper or broader integration are identified
● Build relationships designed to stimulate referral activity and build trust
● Provide training and materials to partners, shops, and our internal customer success organization to ensure consistent and high-quality information
● Provide qualitative and quantitative feedback to internal stakeholders on partner and/or consumer feedback and needs
● Participate in training efforts across multiple internal teams related to ASE Certification
● Special projects as assigned

What you bring:
● Minimum 5-7 years in a high-volume independent auto repair or dealership facility
● Experience and proficiency in communicating with consumers via phone about vehicle repair needs and recommendations
● Background in and knowledge of the auto repair industry, particularly with independent shops or
dealerships (required)
● ASE Certified, ASE Master Technician preferred (required within the first 6 months of hire date if not currently Certified)
● High level of professionalism and business maturity, passion, ethics, confidence, and commitment
● Great communication skills, verbal and written
● Familiarity with webinars and screen share technology
● Salesforce proficient
● Strategic planning and implementation skills
● Excellent written and oral communication skills
● Assertive, passionate, outgoing, with a strong work ethic and high energy level
● Ability to manage multiple projects in a fast-paced, high-pressure environment
● Sense of curiosity and a desire to learn how things work
● Good sense of humor
● Doesn’t tire easily at hearing about fellow employees’ dogs (so.many.dogs!)

What you get:
● Competitive pay
● Fully remote work environment
● Flexible work schedule
● Flexible paid time off
● Health, dental, and vision insurance available on Day 1 with $0 premium options available
● Base life insurance paid by the company plus supplemental options
● Short and long-term disability paid by the company
● 401(k) plan
● Professional development opportunities
● And more!

If you're a talented automotive repair expert who is passionate about advising and helping consumers with their auto repair needs, we'd love to hear from you! Please submit your application and let's chat.

About RepairPal:
We are excited to once again be one of Inc.’s Best Workplaces of 2023!

RepairPal is a values-driven company and our core values reflect our internal beliefs and motivations as a company. We execute these values within a work environment that engenders respect and an opportunity for all individuals to excel. These same values are reflected in the company’s mission to bring trust and transparency to auto repair:

Authentic: To us, being genuine matters. We value transparency and honesty above all else.
Force For Good: At the heart of what we do is the intention to make the world better.
Collaborative: Working together brings greatness. We care about the unique value each of us brings.
Disruptive: There’s always room to improve. We innovate to create better solutions.
Driven: We strive to be great at what we do and lead with a growth mindset.

RepairPal is the definitive source for trusted consumer information on auto repair and service. Our website and app are visited by millions of users each month and feature the RepairPal estimator and the RepairPal Certified program. RepairPal Certified rigorously evaluates auto repair shops for quality, skill, parts, pricing, and a proven track record of customer satisfaction. RepairPal's estimator is the leading consumer auto repair estimator and RepairPal’s commitment to quality, unbiased information and integrity brings unprecedented transparency to the auto repair industry, ensures that consumers get quality work done at fair prices, and rewards the auto repair shops that are doing excellent work for their customers.

RepairPal has partnered with several dozen companies to offer our trusted shop network to their customers. These companies include CarMax, Consumer Reports, USAA, and Verizon. We have light and deep integrations with our partners from marketing materials to employee systems, and have support teams for partners, customers, and shops to handle any issues that may arise.

Diversity makes us better, and we believe in building diversity across cultural identity, gender and gender identity, sexual orientation, age and education, thought and experience. We are an equal opportunity employer, and we are committed to maintaining an equitable and inclusive workplace.

https://whatisrepairpal
 

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

CertificationVehicle RepairSoftware Proficiency

Soft Skills

  • Strategic Decision Making
  • Interpersonal Skills
  • Professionalism
  • Work Ethic
  • Relationship Building
Are you interested?

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