Offer summary
Qualifications:
Bachelor’s Degree in Computer Science or equivalent experience, 5 years of technical support experience, 2 years of enterprise account management.Key responsabilities:
- Holistic coordination with customers and internal teams
- Act as a trusted point of contact for customer feedback
- Conduct regular briefings on platform releases and roadmap
- Coordinate triage of customer questions and support tickets
- Fast-track escalations, identify trends, and provide recommendations