Welcome to the world of R2i!
The Canadian IT company, certified Remarkable Employer, with employee well-being at the heart of our growth. We are renowned experts in cloud computing, IT datacentre infrastructure solutions and 24/7 managed services. Get a glimpse of who we are and what we do.
Sounds interesting? Check out our
Careers page and discover what our employees Roger, Tamara, Chrystian, Luc and Émilie have to say about our company.
In less than 10 years, 5 Canadian data centers have emerged, home to Edwin, our 100% Canadian cloud. Robust, secure and ISO certified, he is the Space Ranger for our customers. While we are very proud of these achievements, we continue to take on new challenges in order to get closer to our vision of simplifying information technology with a human approach.
That’s where you come in.
IT that’s got heart and soul starts with tech-savvy people like you. A dynamic and resourceful specialist with technical, problem-solving and system configuration skills.
R2i is headquartered in Montreal, with offices in the GTA and Ottawa, but who’s to say you can’t work remotely? We leave that up to you.
Does a career within a company that encourages work-life balance, promotes continuous learning and knows how to have fun sound good to you? Keep reading and you'll see, the Salesforce System Administrator position might just be the job for you!
Summary
Reporting to the VP of Operations, the Salesforce System Administrator will significantly contribute to the Tetris project at R2i.
- Serve as the lead system administrator for our Salesforce environment, including CRM, marketing automation, project management, ITSM, purchasing, inventory, and financial management;
- Configure and manage the Salesforce system in alignment with business processes and relational database structures;
- Build workflows and business rules to automate and optimize a maximum number of processes and operations;
- Contribute to improvement projects, implementations and upgrades by helping to gather internal requirements;
- Define innovative solutions to improve the use of Salesforce and respond to business needs and growth;
- Create and execute the required test scenarios in various systems to ensure full testing of all new and modified components, and that integration works as planned;
- Identify and effectively resolve technical and business challenges;
- Perform possible system demonstrations and work with users providing training and testing support;
- Build reports, dashboards and list views to facilitate data management;
- Manage security and user licenses according to established standards, including roles, profiles, sharing rules, groups, etc.
REQUIRED PROFILE
- Five (5) years' experience, including three (3) years' experience in a similar position within the last 5 years;
- A DEC in computer/software engineering or other relevant training;
- Ability to work in both French and English (spoken and written). The job requires proficiency in English at a professional level. The candidate will interact on a weekly basis either with R2i (2) offices in Ontario or with various employees or Bilingual supplier.
TECHNICAL KNOWLEDGE REQUIRED AND SKILLS
- Proven experience in software development;
- Data management skills, including experience with Excel and SOQL for exporting, manipulating and reinserting data into the system;
- Understanding of the platform, with the ability to create custom objects/fields, formula fields, workflows, process builders, flows, reports/dashboards, and manage profiles/permission sets;
- Integrated, stable system management.
ASSETS
- Additional Salesforce certifications;
- Salesforce implementation;
- Knowledge of Account Engagement (Pardot), Certinia (Financial force/PSA) and Cadalys (ITSM).
SKILLS AND PERSONAL CHARACTERISTICS
- Agility and a continuous learning mindset to adapt to a constantly changing environment ;
- Ability to effectively solve system problems and work in collaboration with different teams;
- Resourcefulness, curiosity, versatility and autonomy ;
- Service and customer oriented ;
- Excellent communication skills.
WHY CHOOSE US?
What if R2i could make you feel at home, with colleagues who stimulate and complement you? In addition to a full salary, we offer competitive benefits. This permanent, full-time position will give you access to
- A flexible permanent schedule and a great work/life balance;
- The ability to work remotely;
- Numerous learning and development opportunities;
- Events organized by an active social committee;
- Benefits: comprehensive group insurance, voluntary participation RRSP/TFSA an online health referral platform for the entire family, and competitive salaries.
Only selected candidates will be contacted.
