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Process Associate -(Virtual Assistant)

72% Flex

Remote:

Full Remote

Experience:

Junior (1-2 years)

Work from:

India

Offer summary

Qualifications:

Bachelor’s degree, 1 year of customer care experience.

Key responsabilities:

Provide virtual customer service to patients
Coordinate appointments, meetings, and calls
Serve as primary point of contact for patients
Maintain accurate medical records and schedules

Cojective Labs

11 - 50 Employees

See more Cojective Labs offers

Job description

Your missions

We are seeking a dynamic and organized individual to join our team as a Process Associate for virtual assistance. In this role, you will be responsible for providing excellent customer service to patients through virtual channels, ensuring their needs are met efficiently and effectively. You will play a crucial role in coordinating patient appointments, meetings, and calls to ensure seamless communication and scheduling within our virtual healthcare environment.

Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries.

Coordinate patient appointments virtually, ensuring accurate scheduling and allocation of resources.

Facilitate virtual meetings between patients, doctors, and healthcare care managers, ensuring all necessary parties are present and appointments run smoothly.

Coordinate with clinical teams to schedule follow-up appointments.

Handle incoming calls from patients, directing them to the appropriate departments or individuals as needed. Always maintain a high level of phone etiquette and professionalism.

Maintain accurate medical records and appointment schedules in electronic health records software. Ensure all patient information is kept confidential and handled in compliance with privacy regulations.

Requirements

Bachelor’s degree in any field.

At least 1 year of experience in customer care or patient experience, handling inbound and outbound calls, preferably in healthcare.

Fluent in English, Hindi, and Gujarati.

Prior experience in a receptionist or administrative role, preferably in a healthcare setting.

Excellent verbal and written communication skills.

Ability to handle sensitive information with discretion and maintain a professional demeanor.

Required profile

Experience

Level of experience: Junior (1-2 years)

Spoken language(s):

GujaratiEnglishHindi

Check out the description to know which languages are mandatory.

Hard Skills

Customer Care Appointment Setting Medical Records Review Privacy Compliance

Soft Skills

Service Orientation
Excellent Communication
Organizational Skills
Attention to Detail
Professionalism

Are you interested?

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