Scheduled Hours
40
Position Summary
Performs comprehensive financial assistance review and processing for post service applications. Provides follow up and assistance to the financial counseling team as needed. Will review and apply discounts, adjustments and patient registration updates in the EPIC system. Establishes appropriate budget plans for patients upon request. Collects payments for both pre service and services rendered when appropriate. Interacts routinely with clinical/technical staff and department personnel. Assisting incoming calls with the Financial Counselor and Patient Services area. Works special projects as assigned by management as needed.
Job Description
Primary Duties & Responsibilities
- Performs services by working with patients and appropriate entities in assisting with post service financial assistance applications.
- Establishes appropriate budget plans for patients upon request.
- Validates charges for specific services and makes appropriate changes as needed.
- Reviews Explanation of Benefits (EOBs) for rejections, partial payments and patient responsibility amounts.
- Supports Financial Counselors and Patient Services Unit in answering billing and collection questions, as needed.
- Performs other duties and urgent requests as assigned.
Working Conditions
This is a remote position with occasional monthly meetings in office.
Preferred Qualifications
Working knowledge of computers, general office equipment, telephone console, medical terminology, collection techniques and communication skills that involve dealing with confidential information.
Required Qualifications
- High school diploma or equivalent high school certification.
- Two to three years of related experience in bookkeeping/accounting and/or medical collection setting.
Grade
C06-H
Salary Range
$17.00 - $24.66 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
