Scheduled Hours
40
Position Summary
Using a higher level of experience and knowledge, the Billing/Scheduling Associate III is responsible for providing support in situations of a moderate to more complex nature. This role may serve as the lead Billing Associate; may plan, organize, give direction, and assist in aspects of the scheduling team; may coordinate office functions and perform specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs. These activities take place over the phone or by email, with no patient contact.
Job Description
Primary Duties & Responsibilities
- Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
- Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and documentation using department-approved monitoring tools.
- Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed. Works with others to solve problems of a moderate or complex nature.
- Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction.
- Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
- Assists in coordination of staff vacations, schedules and coverage, time sheets and accruals.
- Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
- Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.
- Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
- Complies with OSHA, state and federal regulatory sources/standards.
- Serves as backup for staff during peak times, vacations, illnesses. Provides patient scheduling services to include collecting demographics and insurance registration.
- Prepares custom reports as directed by management.
- Participates in quality improvement activities to ensure appropriate clinical outcomes.
- Performs other duties as assigned.
Preferred Qualifications
- Working knowledge of general office equipment and computers.
- Organization and communication skills that require discretion with confidential information.
- Experience working independently, prioritize multiple tasks and have knowledge of medical terminology.
- Ability to handle busy phones and capable of working in a fast-paced environment.
- Demonstrated knowledge of Epic scheduling system, including template.
- Possess strong interpersonal skills; handle stressful situations and have excellent decision-making skills.
Required Qualifications
- High school diploma or equivalent high school certification with five years of experience in a medical office environment or related field.
- Knowledge of medical terminology; extensive telephone experience with demonstrated exceptional phone etiquette.
- Experienced in a managed care setting.
- Experience using the Epic System; familiar with WUSM services and programs.
- Extensive knowledge of data entry/computer experience with an automated scheduling system.
Grade
G08-H
Salary Range
$20.76 - $32.21 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
