Senior Customer Excellence Operations Manager (all genders)

• Analyze current processes, performance metrics, and identify areas for improvement. 
• Set up a robust monitoring and track efficiency improvements. 
• Create, document, and maintain Standard Operating Procedures (SOPs), and ensure compliance with company policies and regulations. 
• Provide training and support to team members on new processes and SOPs. 
• Develop strategies to enhance efficiency and collaborate with cross-functional teams to implement changes.

• Bachelor's degree in Business Administration, Operations Management, or a comparable qualification. 
• Strong analytical skills and background in Data Science or Analytics. 
• Proven experience in operations analysis, process improvement, and creating SOPs. 
• Strong analytical and organizational skills, and proficiency in using process mapping and project management tools. 
• Excellent communication skills and a detail-oriented mindset. 
• Ability to work both on your own and as part of a team. 
• Prior experience in a SaaS environment is a plus. 

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options. 
• Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners. 
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.
• JobRad – Find your dream bike, with financial support from us.
• Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.

Everybody’s different here and we like it that way. At LucaNet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at LucaNet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates. 
 
We recognize that every individual brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

 Learn more about our culture and D&I journey