Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
We are looking for a Senior Technical Instructional Designer who will:
- You will report to the Director of Success Operations and will design, create, deliver, and evaluate learning and development programs and services utilizing Adobe Captivate, Oracle UPK, or other applicable software.
- You will also have the responsibility of establishing and maintaining eLearning content and other documentation creation, storage, distribution, and compliance requirements.
- Develops technical training content utilizing appropriate software, including Oracle UPK, Adobe Captivate, and Microsoft Office products.
- Review technical documentation, existing course materials, and interview SMEs for the purpose of developing instructional materials.
- Collaborate with end users to define and identify business procedures and establish content and documentation. Also, collaborate with Subject Matter Experts (SMEs) to collect and interpret information.
- Utilize and update training materials using CSG Quality and Document Control requirements.
- Delivers train-the-trainer programs for Customers, CSG staff, and job-specific trainers as identified throughout the organization as required.
- Evaluate current training programs for web-based training potential.
- Design, develop, and deliver web content, user guides, and end-user training materials.
- Deliver blended learning solutions (web-based training, instructor-led training) as necessary.
- Work with the creator of the program to map out the migration or development path.
- Anticipates and provides leadership to incorporate legal, ethical, and cultural issues relevant to solution delivery by acting as a role model and mentor.
- Maintain the accuracy of all documentation.
Is this opportunity right for you? We are looking for candidates with:
- Experience in Computer Science and Telecom Billing domain is highly desired.
- Proficiency in English in a business environment.
- Minimum 3-5 years of related experience as a Technical Instructional Designer
- Experience using the ADDIE/SAM/instructional design methodologies required.
- Experience in customer delivery engagements/projects.
- Experience developing technical and application training.
- Ability to apply current tools and technologies for cost-effective, convenient, flexible, and accessible education.
- Proficient with eLearning content authoring systems, particularly Adobe Captive, and Oracle UPK.
- Ability to design technical education materials for a variety of audiences.
- Expert technical writing/editing skills.
- Ability to distill complex information into clear, concise text.
- Ability to apply professional concepts to resolve issues.
- Excellent organizational skills, including ability to consistently adhere to multiple deadlines and frequently changing workload.
- Documentation layout and design skills are a plus.
- Proficiency with other Microsoft Office applications.
Our Guiding Principles:
Impact
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSGer Perks & Benefits:
- Work from Home, in-office, or hybrid.
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
View More Benefits
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Story
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
#LI-Remote
Position Pay Range:
This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$78,952.39-$126,324.74
This role is eligible for a bonus opportunity.
Location(s):
United States Remote
