Job Title Listed Derivatives Operations – US Client Services Representative
Corporate Title Assistant Vice President
Location Chicago, IL
Overview
The Chicago Operations Client Services Team is responsible for liaising with our top tier US Clients. You will manage all communications directly with the client on all trade related queries in both verbal & written form. Key tasks you will be managing but not limited to statement generation, daily trade volumes, open position reporting issues, and delivery confirmations/notifications. You will provide due diligence on all downstream systems for US supported exchanges to ensure proper trade capture; including all pertinent data for FCM cleared clients and execution only business.
What We Offer You
A diverse and inclusive environment that embraces change, innovation, and collaboration
A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
Educational resources, matching gift, and volunteer programs
What You’ll Do
Work directly with Listed Derivatives client services staff on a global level and the Global Head of Client Services as a team environment
Primary functions are to monitor incoming Foreign Market trades for US domiciled clients to guarantee correct setup’s including a review of mapping of products, client accounts, to ensure their related exchange / billing fees are set up properly
Research and resolve issues and inquiries regarding exchange or bank regulatory rules, requirements, functionality, positions
Liaise with clients, client service, trade support, trading desks, balancers, and outside firms in a timely manner to efficiently process all trade date business and resolve any outstanding issues
Interact with internal & external contacts for resolution of trade and settlement issues, meeting regular process deadlines and meeting/exceeding client expectations. Work with Compliance on internal department audits as well as provide documentation in relation to any Client inquiry requested by Regulatory, Financial, or Exchange personnel
Review Daily Clearing Checklist to ensure all daily tasks are completed
Skills You’ll Need
Moderate relevant experience with futures industry operations & Client Service-related experience
Must be detailed-oriented, able to work under strict deadlines
Proactive in solving problems and conducting root cause analysis
Expert MS Office Suite knowledge (Word, Excel, Power Point)
Strong technological abilities and the capacity to quickly learn proprietary software
Skills That Will Help You Excel
Knowledge of Chicago Mercantile Exchange Group, CFE, ICE-US & ICE Euro products, including regulations, clearing, expiration, & delivery reporting processes is a huge positive
Familiarity with MGE, BM&F, EUREX, ME, & other foreign markets is a huge positive
Knowledge and experience with GMI / FIS applications, is a positive
Should also be able to investigate process automation & improvements, while being able to document workflows and procedural changes & amendments as necessary, both from exchange requirements or automation improvements to enhance the Client experience
Excellent verbal & written communication & management skills
Expectations
It is the Bank’s expectation that employees hired into this role will work in the Chicago, IL office in accordance with the Bank’s hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Chicago is $65,000 to $107,250. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of renumeration.
Deutsche Bank Values & Diversity
We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds, and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.
Learn more about your life at DB through the eyes of our current employees: https://careers.db.com/life
The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email HR.Direct@DB.com.
Deutsche Bank Benefits
At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision
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Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEO is the Law poster and supplement; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.
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