Dealer Operations Specialist II

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. 

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary:

The Dealer Operations Specialist II effectively communicates with dealers, via phone and/or e-mail, regarding complex statements, payment instructions, cancellation requests, missing equipment claims, participation charge-backs, inquiries, and any other related items. Work closely with our Sales partners, Dealer Advocacy, Account Maintenance and Funding or any other teams necessary to provide the best service for our dealers.

Job Duties:

• Conducts independent reviews of dealer recoveries to identify owed participation refunds, ancillary product refunds, and missing optional equipment.
• Effectively communicate and handle difficult dealer conversations both verbally and written by utilizing conflict resolution techniques.
• Research dealers to resolve complex discrepancies, answer questions from various departments/team members provide accurate and complete information
• Takes lead in reviewing unidentified payments and or duplicates for accurate posting. Also completes necessary refunds request to have funds sent back to appropriate party
• Works with other departments to build effective working relationships in order to meet business goals and objectives.
• Makes business recommendations in regards to findings and policy/process improvements.
• Other duties as assigned. ​

Education and Work Experience:

• High School Diploma or equivalent. Some college coursework preferred.
• Two (2+) years of related experience.
• Proficiency in Microsoft Word and Excel required. Database skills preferred.
• A working knowledge of automobile finance, collections, loan services, and/or specialty areas.
• Strong analytical and problem solving skills required, as well as the ability to utilize appropriate analysis, judgment, and logic.
• Must possess sound judgment in gauging the severity of identified problems.
• Excellent written and verbal communication skills required.
• Self-motivated with the ability to complete multiple tasks with minimal supervision.
• Assist with departmental projects as needed.
• High attention to detail; able to methodically review the execution of procedures and identify issues. ​

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.