Senior ServiceNow Developer DHS or Secret (Remote)

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s Data Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Business Analyst with an active current DHS clearance to support upcoming needs with our federal customers.

Our Data Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

The Work 

The Business Analyst serves as a translator between technical teams and the client’s business community to collect, clarify, analyze, and translate business requirements into user stories in which applications and solutions are developed. This position is within the context of an Agile team. The Business Analyst elicits requirements, defines detailed stories with applicable acceptance criteria in collaboration with product owners and ICF’s technology team, and facilitates meetings with client and internal technical and operational teams.

This position will be working directly with stakeholders, serve as a Business, and must be able to communicate effectively via phone and web conferencing as many stakeholders work remotely. 

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Minimum Job Requirements: 

• 2+ years of experience in a fast-paced IT environment 

• 1+ years of experience with the ServiceNow Platform 

• 5+ years of business analysis experience

• 2+ years of experience facilitating requirements-gathering sessions with stakeholders.

• 2+ years of experience writing and decomposing user stories with clear acceptance criteria.

• 2+ years of experience performing basic UAT on completed stories.

• US Citizenship is required (required by the federal government for this position).

• Must have an Active DHS clearance, Active ICE Clearance, or Active Secret Clearance (any agency)

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Desired Skills: 

• Skilled at analyzing existing system documentation to summarize existing system

• functionality as it relates to the project at hand. 

• Good understanding of basic system technologies as they relate to the project

• deliverables. 

• Ability to create and maintain project roadmaps. 

• Ability to provide technical assistance and troubleshooting by effectively responding to inquiries. 

• Active DHS Public Trust

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Working at ICF

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is: