Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
The Associate Director of User Experience Research will manage, mentor, and direct the User Experience Research team members who are focused on Verizon’s core product and sales experiences to ensure world-class insights work and leverage learnings and best practices across these portfolios. At times, they may be called upon to conduct hands-on research and story-telling during their teams' growth stages. They lead by example.
Direct, Mentor and Manage User Experience Research: Work across portfolios to help architect the approach for experience research and get alignment on the Insights plan and methods for each portfolio they direct. This role is also a key liaison with the Design, Digital Operations, Marketing, Experience, and Measurement teams to ensure that all teams are collaborating cross-functionally.
Directing Insight Formulation and Story-Telling: Coach direct reports on elevating the quality of the Insights to ensure that they have a strategic impact on solutions and are told compellingly.
Team Growth and Management: Partner with the Associate Director of UX Research, Consumer Core XP to manage the hiring, optimization, and growth of the team to build a learning culture, ensure appropriate project focus, and to develop their experience insight skillset. Promote and train teams to engage with business senior leadership as consumer champions.
Tools, Labs, and Partnerships: Ensure that our internal labs are operating at a high level to engage both our consumers and business partners. Support direct reports in the day-to-day management of partners/vendors that range from recruiting participants, hosting qualitative research, training, and commissioning research that extends the impact of the UX Research team.
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Four or more years of experience managing a team of four or more people.
Experience conducting/moderating and planning ethnographies, one-on-ones, panels, and remote testing environments.
Experience with qualitative generative research, evaluative methodologies, and usability from concept formation through launch.
Experience managing Vendors and Partners.
A Bachelor's or Masters in Psychology, Behavioral Science, Computer Science (with Human-Computer Interaction focus), Human Factors, Human Computer Interaction, Anthropology, Cognitive Science, Psychology, or Design related degree.
Ten or more years of professional experience.
Eight or more years of experience in Experience Insights.
Experience providing insights to inform digital engagement (website, apps, api’s).
Experience conducting insight work for retail environments and in-person services.
Experience leveraging secondary data, trends, and learnings to set the cultural context for the team.
Ability to work effectively in an agile context.
Experience coaching and advising multiple teams, simultaneously, to push the strategic quality of their insights.
Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion.
Ability to support a Director in resourcing the team on appropriate work streams that balance individual contribution and growth.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $139,000.00 and $258,000.00 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.Go Premium: Access the World's Largest Selection of Remote Jobs!