Senior Representative, Customer Solutions

Privacy Statement

The personal information that you provide on this form and throughout the recruitment process is collected by SYF for recruitment and selection purposes and may also be used for related purposes, such as the administration of your application.  Your personal information will not be disclosed to any third parties except:

• SYF’s related companies;
• SYF’s third party background checking agency;
• the recruitment agency through which you contacted SYF, if applicable; and
• as required by law or for the purposes of obtaining professional advice in relation to your application.

If you choose not to provide the personal information requested during the recruitment and selection process, SYF may not be able to accept or consider your application for employment.

You are able to request access to the personal information that SYF holds about you in relation to your application by contacting Human Resources.

Job Description:

Responsibilities:

• Receive and respond to inquiries from both internal and external customers
• Research to determine appropriate resolution steps as per SOP/ policies/parameters using SYF systems
• Maintain customer records in accordance with policies and procedures.
• Maintains an effective follow-up process to ensure the completion of commitments to customers
• Provide Customer with product and service information
• Recognize, document and alert the supervisor of trends in customer calls.
• Recommend process improvements.

Qualifications/Requirements:

• Excellent English Verbal and written Communication Skills
• Must be able to finish at least 2 years in college
• Candidates must be willing to work on Night Shift/Shifting Schedules.
• Should have good, wired internet connection of at least 30MBPS.
• Amenable to work in a hybrid training arrangement, and pre-dominant work-from-home set-up after completion of bridge period.

Desired Characteristics:

• Prior experience in back office operations
• Should be Customer Centric
• Excellent Typing skills
• Excellent English Reading Comprehension Skills
• Working knowledge of Computers
• Professional etiquettes and ability to work with a Team
• Should be flexible in shift/off changes as per business requirement

Grade/Level: 05

Job Family Group: