Representative, Collections

Privacy Statement

The personal information that you provide on this form and throughout the recruitment process is collected by SYF for recruitment and selection purposes and may also be used for related purposes, such as the administration of your application.  Your personal information will not be disclosed to any third parties except:

• SYF’s related companies;
• SYF’s third party background checking agency;
• the recruitment agency through which you contacted SYF, if applicable; and
• as required by law or for the purposes of obtaining professional advice in relation to your application.

If you choose not to provide the personal information requested during the recruitment and selection process, SYF may not be able to accept or consider your application for employment.

You are able to request access to the personal information that SYF holds about you in relation to your application by contacting Human Resources.

Job Description:

Role Summary/Purpose:

The Collector will deal with the important work of getting past-due accounts up to date. He/She will handle outbound calls, set up payment arrangements, counsel our cardholders on their financial situations and use his/her communication and influencing skills to figure out why a payment is late and how to fix the situation. He/She will also investigate past-due accounts by making use of tracking resources like Fast Data and Surveyor.

Essential Responsibilities:

o    Trained to handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts

o    Set up payment arrangements to bring past due accounts current

o    Educate our customers

o    Identify and find ways to improve service

o    Identify and report call trends

Qualifications/Requirements:

o    Must be fully fluent in English

o    At least 2 years of college completed

o    Basic Math Skills - Arithmetic computation.

o    Amenable to work in a shifting schedule.

o    Amenable to work in a hybrid set-up during training and pre-dominant Work from home after train

Desired Characteristics:

o    6+ months of Customer Service, Sales or Collections experience in handling financial accounts in a  BPO/Call Center industry. 

o    Working knowledge of PowerPoint, Word, Excel and Outlook.

o    Experience working in an environment where service levels are tracked.

Grade/Level: 04

Job Family Group: