Network Technician

About Us: Innovating to solve real-world problems

Applied Insight enhances the ability of federal government customers to preserve national security, deliver justice and serve the public with advanced technologies and quality analysis. We work closely with agencies and industry to overcome technical and cultural hurdles to innovation, empowering them with the latest end-to-end cloud infrastructure, big data and cyber capabilities. Our expertise in cross-domain and boundary solutions, network analytics, DevOps and low-to-high development is unique in our industry. We develop and deliver innovative products and applications that are deployed in highly sensitive customer environments and have broad applications for federal missions.

On joining the Applied Insight team, you’ll be working to solve real-world problems on missions that matter with people who share your passions and encourage your ambition. It’s vital to us that we hire committed people who are great at what they do. We return that commitment by empowering them with the autonomy, the support and the tools they need to fulfill their true potential.

A day in the life (just a few of the things you may do on any given day):

• Analyze, isolate, and resolve network problems. This includes but is not limited to technical, procedural, operational, and functional issues.
• Provide monitoring of Judiciary network devices and applicable components.
• Assist court network administrators troubleshooting routers and switches.
• Perform the initial evaluation, triage, and ticket handling.
• Provide in-depth technical notification to the customer and timely triage on a 24x7 basis for WAN, Voice, Security and Remote Access related incidents.
• Work directly with Internet Service Provider (ISP) vendors for all Circuit testing, and engineering Tier II and III for all other site outages to ensure the customer related event is handled to resolution.
  
  

You will excel in this role if you are:

• ITSM Ticketing System (e.g., Remedy, ServiceNow).
• Enjoys a fast-paced environment.
• Excellent customer service skills.
• Able to work and interact with others in a structured / team environment.
• Accuracy and attention to detail, must have organizational skills.
• Independent problem solver with troubleshooting, decision making and analytical skills.
• Requires limited supervision.
• Self-motivated.
• Self-starter.
• Time management skills.
• Flexibility and adaptability to handle competing work demands.
• Verbal and written communication skills.
• Demonstrated ability to communicate to non-technical audience on technical issues.
• U.S. Citizenship required and ability to obtain a Public Trust.
  
  

What we are expecting from you (i.e. the qualifications you must have):

• A minimum of five (5) years of experience are required and three (3) years of specialized experience relevant to the job description.
• Availability to support a shift work schedule, which may include evening, weekend, and holiday hours.
• High skill level and experience is required for the following:
• Demonstrated "real world" Cisco network environment support.
• Troubleshooting / analytical / decision making skills.
• Medium skill level and experience is required in the following areas:
• WAN/Voice/Security/Remote Access Troubleshooting
• Must successfully pass a background check and any additional customer background investigation requirements prior to employment
  
  

What we are desiring from you (i.e. the nice-to-have qualifications):

• Cisco certification(s) (CCNA/CCNP) preferred.
• Help Desk Support experience.
• ITSM Ticketing System (e.g., Remedy, ServiceNow) experience.
• Strong background in network troubleshooting.
• Ability to resolve technical, functional, and operational end user issues.
  
  

What we will provide in return: Excellent compensation and amazing benefits

• Multiple health insurance options which include a PPO plan with ZERO deductibles and an HSA plan.
• 401k Immediate Vesting. Company matches 100% of the first 3% contributed and 50% of the next 2% contributed.
• Fully paid long-term disability, short-term disability, and life insurance.
• Flexible Spending Account options.
• Generous paid time off.
• Flexible work schedules with the ability to bank extra hours for additional time off.
• Government shutdown protection where employees don't have to use leave for up to 3 days out of the year for inclement weather or budget issues.
• Employee centric culture and a belief that we should empower those who are good at what they do and then give them the tools they need to achieve success and grow their career.
• A commitment to learning and growth and easy ways to achieve both including a training budget, education assistance, mentorship programs and collaborative learning sessions.
• A collaborative environment that fosters communication and an open-door policy.
  
  

Applied Insight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to actual or perceived race, creed, color, religion, alienage or national origin, ancestry, age, disability or handicap, sex, veteran status, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable federal, state or local laws.