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Customer Care Professional I - A

74% Flex
EXTRA PARENTAL LEAVE
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
United States

Offer summary

Qualifications:

High school diploma or GED, Strong communication skills, Proficient with MS Windows environment, Minimum 1 year customer service experience.

Key responsabilities:

  • Answer phone inquiries regarding LTC
  • Document calls using LTC insurance system
  • Provide prompt and courteous service
  • Identify service opportunities and suggest improvements
  • Assist with Policy Owner Services duties as needed
illumifin logo
illumifin Insurance Large https://illumifin.com/
1001 - 5000 Employees
About illumifin
illumifin is a true partner to the insurance industry, delivering tech-enabled business processing services and essential software solutions to help transform insurers for tomorrow’s digital future. BUSINESS PROCESSING SERVICES As one of the largest North American, 3rd-party administrators with proven experience, we leverage our proprietary software platform to rapidly launch new products, transforming your operations into a cost-efficient, customer focused digital enterprise. We’re experts in the processing of open and closed books of insurance policies, supporting new business and underwriting, policy owner services, claims assessments and administration, for life, health, long-term care and annuity products across individual and group markets. SOFTWARE SOLUTIONS We offer the North American individual and group life, annuity and health markets a leading software platform which has a simplified and streamlined UX, rich functionality with enhanced configurability, cloud enabled architecture and API connectivity. Our customers can efficiently administer policies through three integrated products: the Empower portal, which enables self-service for customers and producers, the Core Comprehensive Group & Individual Policy Administration System, and the Illuminate reporting and analytics platform, which unlocks the power of data. Through our recent acquisition of LTCG we now also provide a platform to validate and settle long-term care claims driving down administration costs and reducing fraud.
See more illumifin offers

Job description

Logo Jobgether

Your missions

The nation's leading administrator of long term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.

This position provides telephonic customer service to Long Term Care policy owners, financial representatives/agents and client representatives. We are looking for employees that can work a schedule of Mon-Fri 8a-4:30p CST.

Responsibilities

  • Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing.
  • Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests.
  • Provides prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.
  • Identifies service opportunities and suggests innovative ideas for improvement.
  • Handles multiple products and services intermittently while meeting established service requirements and standards.
  • Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues.
  • Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.
  • Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location.

Requirements

Minimum Qualifications

  • High school diploma or GED required.
  • Strong written and verbal communication skills; is familiar with business and phone protocols.
  • Excellent organization and detail orientation skills with the ability to meet established deadlines.
  • Proficient with MS Windows environment, including MS Word.
  • Is reliable, trustworthy, and maintains appropriate organizational confidentiality.
  • Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.

Preferred Qualifications

  • Associate degree in Business Administration or BA/BS preferred.
  • Previous experience working in an insurance or financial services environment is preferred but not required.

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Medical Insurance Knowledge

Soft Skills

  • Customer Service
  • Excellent Communication
  • Strong Communication
  • Verbal Communication in Japanese
  • Customer-Centric Design
  • Ability to Work in a Fast-Paced Environment
  • Detail-Oriented
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