Cloud Automation Engineer II

The Company

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies. Our core values of candor, collaboration, curiosity, grit, and inclusivity shape our approach to providing innovative solutions.

Position Overview

As a Cloud Automation Engineer II, you will play a key role in designing, implementing, and maintaining automation solutions within our cloud infrastructure, primarily focusing on our operations side of the cloud engineering team and utilizing various coding methods. You will collaborate closely with cross-functional teams to streamline processes, improve efficiency, and optimize resource utilization in our Microsoft Azure environment.

Position Responsibilities

• Identify and resolve issues related to cloud infrastructure and services via Salesforce and managing Azure DevOps integration
• Design, develop, and deploy automation solutions to streamline cloud infrastructure provisioning, configuration, and management processes
• Setup and maintain monitoring and alerts with SIEM (Security Information Event Manager) tools to ensure the health and high availability of our infrastructure. Participating in our cloud weekday and weekend on­ call schedule
• Collaborate with stakeholders to gather requirements and translate them into scalable automation workflow
• Implement Infrastructure as Code (IaC) principles to automate the deployment and management of cloud resources
• Develop custom scripts and tooling using languages such as Python, PowerShell, or TypeScript to automate repetitive tasks and workflows
• Monitor, troubleshoot, and optimize automated processes to ensure reliability, scalability, and performance
• Stay up to date with the latest trends and best practices in cloud automation, DevOps, and Microsoft Azure technologies
• Provide technical guidance and support to junior team members and other departments as needed
  
  

The Ideal Candidate

Technical Skills

• Knowledge and demonstrated understanding of enterprise­ class business applications with low ­latency, high performance and 24x7 environment support
• Understanding of operational security, defense in depth strategies and their implementation
• Experience in troubleshooting web applications
• Experience working with system information and event monitoring (SIEM) solutions (Splunk, Datadog, Grafana etc.)
• Hands­ on experience with Microsoft Azure cloud services and technologies
• Proficiency in one or more programming languages such as Python, PowerShell, TypeScript, or similar
• Strong understanding of cloud automation frameworks (e.g., Azure Automation, Azure Functions, Azure DevOps)
• Experience with Infrastructure as Code (IaC) tools such as Terraform, ARM (Azure Resource Manager) templates, or Azure Resource Manager
• Azure certifications (e.g., Azure Administrator, Azure Developer) are a plus
  
  

Soft Skills

• Analytical – strong problem­ solving skills, with the ability to logically troubleshoot on the fly
• Creative / Innovative – thinks creatively; inspired to put your touch on the work
• Continuous Learner – proactive in learning new features and other product platforms, displaying your curiosity along the way
• Collaborative – contributes to success and growth of the team and self
• Client Oriented – does right by the client; challenging our team to make sure we are doing right by the client
• Resourceful – takes initiative to research information before asking for assistance
• Detail Oriented – executes tasks in a methodical way to meet deliverables on time and anticipates risks to clients’ software implementations
• Challenge the Status Quo – questions how and why work is done to understand and identify opportunities to improve. We look for individuals who have grit from day one!
• Work Ethic – possesses an infectious motivation to deliver work, default to get things done and work smart
• Excellent problem­ solving skills and attention to detail
• Effective communication skills with the ability to collaborate with cross­ functional teams
  
  

Schedule

• 8 ­hour shift Monday to Friday
• On ­call rotation (weekly & weekend)
• Duties may require the employee to carry a cell phone outside of normal business hours
  
  

What We Look For

• Passion & Grit – we look for individuals who are passionate about technology and revolutionizing the education sector. Those who are willing to dig in and learn from day one
• Resourcefulness – our culture offers a lot of autonomy. We admire individuals who take ownership of initiatives and drive them to successful outcomes ­ without a lot of oversight
• Team Minded – do right by people. It is about what is best, not who is right. Teach what you know
• Client Minded – do right by the client– ability to listen and hear what the customer is saying and not saying to deliver a superior client experience
  
  

Bonus If You Have

• Experience in On­Prem to Cloud Migration
• Experience in managing work items within Azure DevOps
• Experience in Microsoft IIS
• Experience in querying languages such as SQL, Kusto, etc.
• Experience in data analytics (Power BI, Log Analytics, etc.)
• Experience in Salesforce
  
  

Required Education And Experience

• An associate or bachelor’s degree in a technology, engineering or related field is preferred or two or more years of equivalent work experience.
• Course work or practical experience in designing, building, and maintaining hardware and software systems in a cloud environment
  
  

What We Offer

• Remote Position – this role is 100% remote!
• Direct Access to our CEO – direct access to ask our CEO anything starting day 1!
• Benefits­ Medical (PPO & HDHP w/ HSA options), Dental, Vision, 401K, Disability Insurance, $15,000 Life Insurance, flexible PTO, 13 Holidays, paid Parental Leave
• Remote Work Office Set Up – we give you a stipend to purchase the laptop you would like and supporting equipment you need to do your best work!
• Flexibility – set your work hours while cognizant of work priorities, and being available for clients is critical
• Professional Development – you will develop your skillsets within and outside the role and have opportunities to excel professionally and personally
• Mentorship – direct access to collaborate and learn from senior leaders within and outside your team. Collaboration drives innovation
• People First Company & Team Culture – we want you to bring your professional and personal skills through our virtual doors and we champion having quality time with your family (however you define family). Inclusivity is one of our core values!
• Retention Record – the average number of years an employee stays at Softdocs is 5 to 8 years with employees who have been at the company for 10+ years
• Inclusivity – we are conscious of and continuously strive to be proactive in improving how we are creating an equitable and inclusive environment through initiatives such as our Culture Club, company OKRs, and monthly company meetings
  
  

Applicants must be legally authorized to work in the United States. Final offers of employment are contingent upon the successful completion of a background check.