Hospitality Coordinator - High West

Job Description

Position Summary

The Hospitality Coordinator role reports directly to the High West Events Manager with a dotted line to the Sr. Manager of Internal Hospitality and is responsible for facilitating all internal CBI, industry VIP and other hospitality visit requests. The goal is to provide epic High West experiences to all clients by providing unforgettable hospitality experiences that highlight the best of our brand.  High West’s mission “to make delicious whiskey, to share our love of whiskey with our customers, and to celebrate our home, The West” and vision to “be known worldwide as a top tier Whiskey maker with the best visitor experience in the industry” will guide the activities of this role.

Responsibilities

• Drive all aspects of internal hospitality: collaborating with key partners for coordination and execution
• Manage internal hospitality visits and requests at all venues:
  • Respond to initial requests within 6 business hours
    • Enter all inquiry information
    • Request additional information
    • Send venue packets and provide information on experiences available at each venue
    • Provide customized hospitality offering for requests
       
  • Maintain monthly visit report and upcoming visits reports
  • Work with Event Sales Reps to coordinate larger group events
     
• Assist Sales and Marketing with VIPs and media reservations
  • Work closely with Saloon, Refectory and The Nelson Cottage management to clearly communicate visit needs, billing notes, etc.
     
• Assist in driving increased revenue at each location through event bookings
  • Provide gift options, heightened trade relations tours and experiences
  • Implement process for trade visits to sign up for the High West Whiskey Club
     
• BEO process & visit coordination
  • Coordinate all final details with client to create Banquet Event Order 
  • Assist in coordinating with venue managers, staffing managers and finance to ensure staff has all updated information
  • Coordinate specialty requests such as gift drop-offs and ‘meet & greets’ for groups
  • Onsite event host and lead as needed
     
• Assist in coordinating High West promotional events
• Support in weekly BEO meetings: Meeting efficiency and improve informing up and cross functions

Qualifications

• Minimum one year experience in event coordination and the hospitality industry
• Passion for hospitality and events with a willingness to do what is needed to produce the best experience for our guests
• Strong interpersonal and excellent communication skills required
  • Verbal, written, listening and presentation
  • Ability to take direction and work with existing guidelines and processes
  • Ability to work with a diverse set of team members
  • Ability to communicate clearly and effectively with a diverse set of clients
     
• Must be experienced with computers; to include Microsoft Office (Word, Excel and Power Point), Outlook, e-mail, restaurant reservation, POS and event management software
• Demonstrate a high level of follow through and ability to meet multiple deadlines
• Strong organizational and time management skills
• Dedication to providing excellent customer service
• Willingness to work a flexible schedule, including days, evening, weekends and holidays

Additional criteria

• Exhibits core competencies
  • Be Agile
  • Collaborate and be inclusive
  • Communicate effectively
  • Develop self & others
  • Drive results
     
• Portrays High West core values
  • Example: Honest, fun, unpretentious, welcoming

Physical Requirements/Work Environment

      Physical Requirements: The employee frequently is required to sit or stand for long periods of time.  The employee is occasionally required to lift and/or move objects up to 25 pounds.  Frequent walking, including going up and down stairs and bending are required.

 Work Environment: Working conditions at an event may require the employee to be outside for extended periods of time and/or occasionally in a kitchen with slippery floors.  Irregular shifts, nights, weekends, and long hours may be required, particularly when working an event. 

Position requires employee to work standard Monday – Friday shifts and support weekend and evening events as needed. Position requires five days on property with ability to work from home if business permits.

Travel Required: None

Location

Additional Locations

Job Type

Job Area

The salary range for this role is:

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.