Director Digital Technology - Engaging Application Experiences

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Job Overview:

The Director of Engaging Applications will be responsible for leading and managing the Collaboration Tools Teams within the ServiceNow framework. This role involves overseeing the implementation, maintenance, and enhancement of collaboration tools and platforms to ensure effective communication and cooperation across the organization.

Key Responsibilities:

Strategic Planning: Develop and execute a strategic plan for collaboration tools that aligns with the overall DT strategy and business objectives.

Team Leadership: Lead, manage, and develop the Collaboration Tools Teams, ensuring high performance and continuous improvement.

ServiceNow Integration: Oversee the integration of collaboration tools within the ServiceNow platform, ensuring seamless operation and user experience.

Project Management: Manage projects related to the deployment, upgrade, and enhancement of collaboration tools.

Stakeholder Engagement: Collaborate with various stakeholders to understand their needs and incorporate feedback into the collaboration tools strategy.

Vendor Management: Manage relationships with software vendors and service providers, negotiating contracts and ensuring quality service.

Training and Support: Ensure the provision of training and support for end-users of collaboration tools.

Policy Development: Develop and enforce policies and procedures related to the use of collaboration tools.

Performance Monitoring: Monitor the performance of collaboration tools and take corrective actions as needed.

Budget Management: Manage the budget for collaboration tools, ensuring cost-effectiveness and ROI.

• Bachelor’s degree in Information Technology, Computer Science, or related field. Master’s degree preferred.
• Minimum of15 years of experience in IT with a focus on collaboration tools and platforms.
• Proven experience in managing teams and large-scale IT projects.
• Extensive knowledge of ServiceNow and its integration with collaboration tools.
• Strong leadership and communication skills.
• Project management certifications (e.g., PMP) are advantageous.

Skills:

• Strategic thinking and planning.
• Excellent leadership and team management.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of collaboration tools and ServiceNow.
• Ability to work in a fast-paced and dynamic environment.

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ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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