Offer summary
Qualifications:
College Degree or equivalent, 2-3 years' experience supervising a multi-branded consumer team in a direct-to-consumer organization..Key responsabilities:
- Provide daily leadership & direction to Consumer Relations team
- Resolve escalated issues adhering to KPIs & SLAs
- Monitor contact queues & balance work assignments
- Develop SOPs for consumer response & guide associates
- Partner with other teams to resolve issues & improve processes