Application Help Desk Specialist

Application Help Desk Specialist

Key Role:

Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. Apply advanced consulting skills, extensive technical expertise, and full industry knowledge. Develop innovative solutions to complex problems. Work without considerable direction. Mentor and supervise team members.

Basic Qualifications:

• 6+ years of experience working closely with IT teams to address and resolve technical challenges, escalating complex issues when necessary for swift resolution

• Experience with interpreting complex technical concepts into understandable language for non-technical users, ensuring clear communication and problem resolution

• Knowledge of computer software systems, including databases, office applications, and operating systems

• Knowledge of how to maintain thorough records of technical issues, solutions, and user interactions to create a knowledge base for future reference

• Ability to inform customers about application issues and walk customers step-by-step through the problem-solving process

• Ability to identify recurring technical issues and patterns, contributing insights to continuous improvement efforts, and proactive problem-solving

• TS/SCI clearance

• Bachelor's degree or 8+ years of experience in DevOps in lieu of a degree

Additional Qualifications:

• Experience with JIRA, SharePoint, or ServiceNow

• Ability to be a self-starter and display excellent work ethic

• Possession of excellent client service, organizational, and critical thinking skills

• Possession of excellent verbal and written communication skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. 

Create Your Career: 

Grow With Us 
Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms. 

A Place Where You Belong 
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time. 

Support Your Well-Being 
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home. 

Your Candidate Journey 
At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.