Offer summary
Qualifications:
Bachelor's degree in Computer Science or related field., 3+ years of technical support experience., Strong problem-solving skills., 1. Single Sign-On (SSO) and LDAP protocols.2. Active Directory,Windows Server.3. Web services troubleshooting.4. SSL architecture and certificate management.5. Javascript proficiency for integrations/customizations.ServiceNow experience is a plus..
Key responsabilities:
- Provide technical support to customers via various channels.
- Troubleshoot technical issues regarding the ServiceNow software.
- Collaborate with cross-functional teams for issue resolution.
- Offer input for process/product improvements within different business units.