Offer summary
Qualifications:
Fluent in English and French/Iltalian, Experience in technical support teams, Knowledge of ITSM, ITIL principles, Collaborative mindset, Nice to have: ServiceNow platform knowledge, Project Management experience.
Key responsabilities:
- Deliver proactive and reactive services for high profile customers
- Drive cross-functional teams for effective issue resolution
- Present to all management levels
- Facilitate customer meetings, reports, and updates
- Act as an escalation point for critical issues