Senior Manager, Sales Development Operations

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We are seeking an experienced and strategic Senior Manager, Sales Development Operations to join our fast-paced global Marketing Analytics & Operations team at Dynatrace. You will be responsible for leading and overseeing the day-to-day operations of our SDR team, driving process improvements, and ensuring alignment with sales and marketing teams to achieve revenue goals. Your focus will be on partnering with SDR leadership to maximize the performance of our SDR team. This position requires strong leadership skills, a strategic mindset, and a solid understanding of marketing & sales operations. 

Responsibilities: 

• Process Optimization: 

• Continuously improve SDR workflows, lead qualification processes, and outbound prospecting strategies. 

• Implement best practices to enhance efficiency and effectiveness. 

• Monitor KPI’s and support SDR leadership to adjust strategies as needed. 

• Day-to-day SDR operations: 

• Partner with sales leadership to define and refine SDR targets, territories, and compensation plans. 

• Establish and maintain best practices, standard operating procedures (SOPs), and partner with SDR enablement on training programs to enhance SDR productivity and effectiveness. 

• Data Analysis and Reporting: 

• Analyze data related to lead generation, conversion rates, and pipeline development. 

• Provide regular reports to senior management on SDR performance & pipeline health. 

• Use insights to make data-driven decisions and optimize processes. 

• Technology and Tools: 

• Evaluate and implement sales development tools (e.g., 6sense, Drift, Salesloft, etc.), in partnership with the SDR enablement team, to enhance productivity. 

• Identify enhancements to existing sales development tools to improve adoption & ROI 

• Stay informed about industry trends, competitive landscape, and emerging technologies to identify opportunities for innovation and growth. 

• Cross-Functional Collaboration: 

• Partner with SDR, Marketing, Sales, & Sales Operations to achieve common goals. 

• Collaborate on field events, targeted marketing campaigns, & personalized messaging. 

Requirements: 

• 5+ years of experience in sales operations, sales development, or related field. Preference for experience in SDR focused operations. 

• Proven track record of success in driving process improvements and increasing productivity. 

• Exceptional analytical and problem-solving skills, with the ability to translate data into actionable insights for improving productivity. 

• Strong understanding of lead generation and pipeline management. 

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels. 

• Deep understanding of sales methodologies, processes, and tools, including Salesforce, Salesloft, Zoominfo, 6sense and other enterprise sales engagement tools. 

• Ability to thrive in a dynamic and rapidly changing environment, with a passion for continuous learning and improvement. 

• Bachelor's Degree in Business Administration, Marketing, or related field 

DOE, annual salary is $130K - $150K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location. 

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.