Offer summary
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience, 4+ years of experience with large enterprise customers, leadership skills, and impeccable English communication.
Key responsabilities:
- Build post-sales relationships with complex customers, act as trusted advisor and strategic liaison for their success
- Provide solutions to complex technical issues, triage, diagnose, and ensure successful product adoption and growth
- Conduct web-based training, engage with support and product management teams, prepare business reviews with customers
- Maintain technical knowledge, document best practices, advocate for customer needs, provide 'street credibility' on technical issues