Associate Customer Success Analyst-2

Insightsoftware is a leading provider of reporting, analytics, and performance management solutions. Over 30,000 organizations worldwide rely on us to support business needs in the areas of accounting, finance, operations, supply chain, tax, budgeting, planning, HR, and disclosure management. We enable the Office of the CFO to connect to and make sense of their data in real time so they can proactively drive greater financial intelligence across their organization. Our best-in-class solutions provide customers with increased productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Responsibilities*

• Work from office - Hyderabad location.
• Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST)
• Work with internal and external teams using CRMs like Salesforce.
• Ability to action on tickets based on severity and SLAs
• Proactive approach to reach out to Stakeholders across multiple business units.
• Basic understanding of Quotes, invoices, Pos, Renewals etc.

Achievements/Goals*

• Work with internal and external teams using CRMs like Salesforce.
• Ability to action on tickets based on severity and SLAs
• Proactive approach to reach out to Stakeholders across multiple business units.
• Basic understanding of Quotes, invoices, Pos, Renewals etc.

Qualifications / Requirements*

• Freshers (2022- 2023 pass out) - (B.com/BBA (Finance)/MBA (Finance) background) year of experience. Immediate joiners are most welcome.
• Must have above 65% in all academic (10th, 12th and degree)
• Analytical thinking, problem-solving, interpersonal, and relationship-building skills
• High level of attention to detail

Work from office - Hyderabad location.

Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST)

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.