Senior Solution CSM Campaign

The Opportunity 

Within the Customer Success team here at Adobe, our focus is on delivering outstanding experiences and accelerating value for our Ultimate Success Customer portfolio through three core pillars; Partnership, Adoption and Value Realization. 

Solution Customer Success Managers drive successful outcomes for our customers by establishing an actionable path to value on solutions in which they are experienced. They engage with customers through Ultimate Success Accelerators, Thought Leadership and one to many events - delivering the right expertise at the right point in time for the customer. 

We are advisors on solution adoption and maturity growth. In partnership with the Named resources aligned to our customer portfolio, we drive strategic alignment between customer digital priorities and Adobe solutions. We are also solution experts supporting our most sophisticated customers.  

What You Will Do 

We work within the context of our customers' use cases and business objectives.  

• Lead delivery of defined Customer Success advisory engagements, focusing on ‘Organizational Readiness’ and ‘Adoption and Enablement’. 

• Act as the customer’s trusted advisor and the main point of contact for the engagement, defining recommendations for realizing value with the Adobe solution in focus, and partnering with the Named CSM and Technical Account Manager.  

• Lead customers to a more sophisticated understanding of standard methodologies including enablement, feature usage, digital maturity, and adoption across multiple teams 

• Guide customers on value realization from their investment in Adobe solutions, including understanding their requirements and business reasons for using the solution, and crafting recommendations the customer can use based on those factors  

• Actively identify common customer challenges and suggest better solutions 

• Deliver use case conceptualization, capability mapping, adoption roadmap planning among other activities. 

• Serve as the voice of your customers internally at Adobe, sharing process improvements and asks with the internal ecosystem 

• Be a key contributor to Customer Success thought leadership and share standard methodologies and feedback across the organization to improve our approach continuously.  

• Drive one-to-many events for the customers we work with  
   

What You Need to Succeed  

• Bachelor’s Degree and relevant work experience. 

• Be a specialist in the use of Campaign, with a path to becoming capable of leading value and adoption projects with customers in AJO. Understand the methods by which these solutions can be used to optimize and integrate digital experiences. Continue to develop this solution expertise as our products evolve and AEP becomes more standard. Knowledge of the Marketo solution is a definite plus! 

• Open curiosity about the total cross-solution customer picture, and strive to collaborate with your fellow Ultimate Success CS team members  

• Delivery skills coupled with deep product knowledge are a plus 

• Possess an innovative, problem-solving growth mindset with the ability to influence business relevant decisions, address problems proactively, and enjoy working with teammates who want to see each other successful. We work as a team!  

• High communication skills optimally verbally and in writing to bring your ideas to the customer and Adobe team at an exceptional level  

• proven experience with Adobe Campaign 

• Influential member of a team and ability to partner across the Adobe ecosystem. We build collaborative connections across Adobe.  

This role is available in France either in-office or remote. French speaking is strongly preferred.  

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. 

If you are looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the significant benefits we offer.