Senior Maintenance Project Coordinator

About Mynd:

Investing in real estate is one of the most reliable and powerful ways to build generational wealth. From Main Street to Wall Street, investors remain bullish on the long-term returns from residential real estate, especially the single-family home. More Americans are choosing to rent single-family homes for the convenience and low cost of entry. And a new breed of investors is opting to skip the starter home and buy investment properties instead, with a catch: they want to buy outside their own backyard, in fast-growing, mid-sized cities where the price is right and the returns are high.

But investing in real estate isn’t easy - and doing it remotely is even more challenging. From finding the right assets in the right neighborhoods for the right price, to renovating, leasing and managing the property, to collecting rent and handling repairs, to ensuring you’re staying compliant with local laws and regulations, managing a remote investment portfolio can become a full-time job.

That’s where Mynd comes in. We’re a tech-enabled property management and real estate investment company serving more than 18,000 homes across 26 markets. We help individual and institutional investors buy, renovate, market, manage and sell single-family homes. And we help our residents find safe, spacious, and low-maintenance homes from which to launch their lives. 

We bring together talent and expertise from real estate and tech to build a proprietary platform that is unmatched in our industry. Powerful workflows, AI tools and intuitive consumer apps help our teams deliver great service, make life easy for residents, and give investors powerful portfolio insights at their fingertips.

We’re making it possible for a new generation of Americans to dream their way - decoupling the homes they live in from the homes they invest in.

We’re grateful to have been named one of Fortune's “Best Places to Work” 2023, a Built-In SF Best Places to Work winner, the #1 fastest-growing company in the East Bay by the San Francisco Business Times, one of the 26 hottest proptech startups of 2023 by Business Insider, and one of America’s Best Startup Employers of 2023 per Forbes. We’ve attracted A players from Starwood Waypoint Homes, Opendoor, McKinsey, BCG, Amazon, Facebook, Upwork, WeWork, One Medical, and Zillow. We’re backed by top VCs, including Lightspeed, Canaan, and Jackson Square, and major institutional investors including Invesco Real Estate. 

Join us!

About the role:

As a Senior Maintenance Project Coordinator - R&M at Mynd you will serve as the escalation point for repairs and maintenance requests for a regional portfolio of rental properties. You will work with Maintenance Project Coordinators and cross-functional stakeholders to resolve complex maintenance issues, resolve credit requests, and lead service recovery efforts.

Location:

This position is classified as remote, but our ideal candidate would reside in the Pacific Time Zone. 

Responsibilities:  

• Process customer experience-related tasks such as low CSAT review, credit request review, displacement requests, external escalations, and payment disputes. 
• Schedule and manage service appointments. Including following up with vendors and other parties regularly to ensure the service request is tracking to budget and completion time cycle goals.
• Assist with reviewing and building of project scopes and pricing from contractors up to a defined dollar amount.
• Working closely with leadership to develop best practices and mitigate operational risks.
• Support and train new Maintenance Project Coordinators on service request management best practices.
• Serve as a flexible resource in your assigned region and provide overflow coverage for the Maintenance Project Coordinators.

Qualifications:

• High school diploma (or GED), college degree preferred
• Prior experience in a similar position requiring coordination of residential service requests with multiple stakeholders and deliverables
• A demonstrable history of de-escalating issues and leading difficult conversations
• Prior experience utilizing project management or CRM software and the ability to learn new systems
• 5+ years of experience working with repairs and maintenance trades and pricing
• Can work effectively solo, and as a member of various teams and committees, with minimum supervision
• Excellent problem solving skills with attention to detail
• Excellent communication skills, both verbal and written
• Advanced time management and self-organization skills

Any offer of employment is conditioned upon the successful completion of a background investigation.

Compensation:

$65,500 - $77,000 annually. The compensation range may be adjusted based on experience and location.

At Mynd, we offer a robust, competitive & unique benefits package:

• Generous PTO policy
• 13 Paid holidays
• Paid Parental Leave
• 401k 
• Wellness and cell phone subsidies
• Volunteer time off
• Robust health, dental, vision insurance, and more
• Sabbatical program

At Mynd, we encourage all of our team members to: 

• Be Myndful
• Always Be Entrepreneurial 
• Earn Trust
• Play Team First
• Be an ‘A’ Player
• Think Like An Investor 

As part of our dedication to diversity, Mynd is an Equal Opportunity Employer. Individuals seeking employment at Mynd are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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