Principal Analyst

We are looking for a Senior end-to-end Analyst, Individual Contributor with marketplace/e-commerce experience (as a big advantage), but experience from any complex digital industry such as gaming or applications (a lot of user data & events, high pace, need to make fast decisions) is welcomed. If you have a proven track record of overcoming diverse analytical challenges, delivering practical business impact and high value added you should apply for the Principal Analyst role.

You’ll spend time on the following:

• Conducting deep dives into business and tech-related issues across all areas of the company: understanding the problem, talking to people, formulating hypotheses, structuring analysis, gathering data, performing analyses, deriving insights, and  most importantly, formulating specific proposals for changes in our Product and/or Business.

What We Expect:

• You are technical: you are able to work with different primary databases and get data (for most use cases SQL and it’s different versions will be sufficient - e.g., Teradata, Hive, Keboola, BigQuery, etc.). We have teams to support you, but the goal is that you will be as independent as possible

• You have strong business acumen: you are able to sense how different issues translate into customer experience on both the consumer and merchant sides and how they impact our business

• You are creative: Out-of-the-box thinking and problem solving - don’t expect we will give you these ideas every time, you need to generate them; going through customer support issues and tickets and discovering issues related to the problem that is being solved ; going into detail, understanding UX, how deals are set up, and verifying observations with data; watching recorded sessions, taking the cookie of a user, and understanding what events it triggered; if needed picking up the phone and calling merchants, consumers, competitors to understand experiences/benchmarks; looking at competitors to prevent reinventing the wheel and making a million mistakes along the way; ability to go into very granular data, such as verifying if impressions are tracked correctly by drilling down to event-level details

• You thrive at getting your point across: articulate complex analyses clearly and effectively to both technical and non-technical stakeholders, using storytelling and engaging visualizations; present findings in a coherent and concise manner, tailored to the audience, and provide regular updates; translate analytical insights into specific, practical proposals for changes in business processes or product features

• You are structured and able to cooperate through efficient task-management: ability to zoom-in and zoom-out, so we are going into details but don't get lost in them. Kill dead-end streams; you will have access to other analysts and technical people in the organization and the power to delegate and create assignments for them

• You absorb information quickly: our systems, databases and processes are complicated, there will be many obstacles along the way. You need to be able to absorb information quickly and have a steep learning curve. Connect the dots between various pieces of information

• You will raise the bar: part of your mission will be to act as a role model for other analysts in the company, help them grow and level up our analytical game

• You are practical and biased for action: you are a great analyst, but this is not for academic types. We need practitioners who value speed and getting things done over perfection

• You use AI: if you don't use it in 2024, don't even apply

What You Should Know:

• This is a hardcore, love-it-or-hate-it kind of job in a highly challenging, but respectful environment

• Requires working with people across different time zones (from the US to India)

• Ability to work and deliver under pressure

• Direct interaction with the most demanding CEO you will ever experience

• Gain a decade's worth of experience in just three years

• Over the past year, since our new transformation leadership took over, our stock price increased by 400%, and we aim for at least an additional 400% growth.

What We Offer:

• Being part of a unique transformation story

• Direct reporting to the SVP Revenue and close collaboration with C-level executives

• A competitive compensation package

We work in a hybrid model - 2 days per week in the office, 3 days remotely.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

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