Field Service Engineer

UPM Raflatac is looking for Field Service Engineer in the West Coast area of the United States who will be responsible for technical sales and support. You will be a member of the Americas sales team that shares the same annual targets. The Field Service Engineer will provide technical expertise and solutions to customers and end-users and supports internally Customer Sales & Support Team, Field Sales, and Customer Service in the sales and inquiries of technically complex products and special products. 

Greetings from your future manager 

I am excited to welcome a new Field Service Engineer to our Team. Our goal is to provide our customers high quality products and solutions with world class service. In this role, you will have an opportunity to work with both Customers and internal partners. Are you ready for the opportunity to make Field Serivice part of the UPM Raflatac sales strategy? If so, come join the team! – Eric Owen, Technical Support Manager 

What you will do 

• Coordinate customer projects including the first screening of assigned customer inquiries with initial technical feasibility study and cost assessment, provide label converting and application expertise 

• Take part in the sales of technically complex range products, support new product launches and promote UPM Raflatac products and service offer 

• Target homologation of UPM Raflatac products wherever applicable at converters and end users, provide product solutions for tailored and menu products, excluding projects, where Product Managers provide the solutions Organize product trainings locally to Field Sales, Customer Service, and Sales & Support Team and externally to customers and end users 

• Handle customer remarks and claims whenever Field Sales, Customer Sales & Support Team, Customer Service, or Operations need technical support, act as a link between customer and production sites in solving technically complex cases (no solution or unjustified) and support the overall quality level improvement of the factories 

• Collect and share information internally about the latest industry solutions and technologies 

• Contribute to build up the in-depth company intelligence about label converting, printing, die-cutting and dispensing, initiate development projects with local Original Equipment Manufacturers 

• Develop company’s brand relations and end use initiatives, Support Claims related lab activities and responsibilities, become proficient in Raflatac systems with the ability to gather and interpret data related to potential customer issues 

Who you are 

• You have a university degree in relevant field, min. 5 years of experience in a similar role or field 

• You have a customer focus and communicates effectively 

• You have a proven ability to build networks within the industry 

• You can plan and align activities to see a project through to completion 

• You have experience or knowledge of the packaging or labelling industry and market, especially in the Wine, Beverage and/or Food labelling market 

• You have experience troubleshooting printing and converting processes and labelling application equipment 

• You have the capability to train others and transfer knowledge 

• Fluent in English.  Fluency in Spanish is desired 

This is what we offer for you 

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative. 

• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. 

• Development opportunities – We offer you great opportunities to learn and grow throughout your career.  We are an international, multi-business organization offering plenty of avenues for personal growth. 

• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.  

• Comprehensive benefit package: UPM’s benefit package includes medical, dental and vision insurance, paid time off and a 401(k)-retirement plan. 

Learn about our Rewarding and our Ways of working  

Additional information 

Location: Home Office in California, Oregon, or Washington near a major airport 

Salary range: 86,000 to 115,000 USD annual 

Offering: 401k retirement plan, medical, dental and vision benefits, 52 hours of paid time off, 80 hours of paid holidays, 52 hours of paid sick time. Hired applicant will be able to participate in annual bonus program. 

Varied work hours and travel requirements: Ability to travel 50-60% of the time, including overnight as needed. Some travel may be on short notice. 

Are you interested? Send your application and CV in via our recruiting system until July 12th, 2024.