Clinical Effectiveness Manager - US (Remote/Flexible)

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Clinical Effectiveness Manager – USA

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.
 

Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes

Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.
 

Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work® in four international locations in 2023; and ranked as one of America’s most responsible companies by Newsweek. For more information, visit: insulet.com and omnipod.com.
 

Position Overview:

The Clinical Effectiveness Manager – USA (CEM) will work as part of the Global Clinical Education & Training team to enhance clinical competencies, skills, and capabilities in our US market. Focus will be on increasing knowledge and understanding of the Omnipod Insulin Management System’s clinical benefits (CSMs, Hybrids, CPTs, CPEs & Territory Managers), building systems and processes to ensure delivery of safe, effective and scalable patient training and supporting the creation of internal and HCP training materials for our important products.
 

Responsibilities

• Contributes to the development of strategy and direction for training effectiveness and efficiency of the Global Clinical Commercial Team through partnership and collaboration with the Franchises, Medical Affairs, Market Access and Commercial Leadership teams.
• As part of the Global Clinical Training team, is responsible for the framework development and strategy for delivery of education programs for our US-based internal clinical and sales team, driving expertise that delivers a best-in-class customer experience.
• Co-creates training curriculum, related collaterals, and training tools to build clinical knowledge and excellence that drives increased adoption and utilization of Omnipod to achieve sales goals.
• Develops and deploys educational materials that create and/or enhance HCP confidence and ability in leveraging and prescribing the Omnipod system to manage patient therapy and outcomes. Accountable for partnering with Regional Med Affairs and Commercial teams, to ensure that deployed tools, curriculum and training content meet or exceed internal clinical standards.
• Works with Sales Development & Performance Training, Regional Downstream Medical Affairs and US Clinical Business to enhance patient training based on business needs of territory (considering overall costs of training and timeliness of training).
• Conducts regional capability assessment process to drive development of Global ‘clinical selling’ competency, including conducting a comprehensive training needs assessment and gap analysis outlining current and future state, prioritization of focus areas and material creation.
• Creation of Educational Material and use of the Veeva Medical Review (MLR) framework for approval of content.
• Manages regional clinical topics development (curriculum) and delivery for new-hire onboarding.
• Provides critical VOC feedback from regional field teams aimed at increasing efficiencies and driving process/content improvement efforts.
• Perform other duties as assigned.
• Required Skills and Competencies
• Exceptional oral and written communication skills, with the ability to interact effectively with all levels of management. Experience interacting with and presenting to executive audiences.
• Proven ability to manage multiple tasks concurrently under aggressive timelines in a dynamic environment. Comfortable working across functional areas and at varying levels of the organization.
• Demonstrated ability to lead in a matrixed environment to influence business decisions.
   

Education and Experience

• Bachelor’s degree
• 7+ years’ field experience with clinical expertise, including at least 3 years of delivering strategic clinical training to Patients and HCPs. Prior industry/commercial experience strongly preferred.
• Diabetes Technology experience is required.
• Professional up to date credentials and/or certifications are preferred: i.e. Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN)
   

Preferred Skills and Competencies:

• Clinical coaching experience preferred.
• Credibility and contacts within the diabetes community.
• Self-started who needs minimal direction; extremely flexible, with good business acumen.
• Strong contributing member of the commercial team.
• Proficiency with computers, especially MS Excel, MS PowerPoint, Veeva.
   

Physical Requirements (if applicable):

• This position requires regular business travel within the US, potentially including some international travel to support training needs in our international markets. Overnight travel and the amount of air travel varies by monthly need. Estimated at 20-25%.
• This role should be based in the United States, remote or office. Semi-regular visits to our Regional Offices (Paris, Munich, London, Acton, San Diego, Dubai) may be required.

Additional Information: