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Application Support Analyst

72% Flex
Remote: 
Full Remote
Contract: 
Salary: 
72 - 121K yearly
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Bachelor’s Degree or 6 Years of experience in related field, Valid Security + Certification, Experience with Redhat Linux and Windows systems.

Key responsabilities:

  • Monitor system performance and respond to alerts
  • Provide customer service and incident resolution
  • Support software deployment and vulnerability management
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ManTech XLarge https://ManTech.com/
5001 - 10000 Employees
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Job description

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Your missions

Secure our Nation, Ignite your Future

ManTech is seeking qualified individuals for an Applications Support Analyst position to work in a world-
wide, mission-critical Department of Defense (DoD) environment. The successful candidate will be
supporting a large-scale DoD Records Management and Archival System with more than 70 Million
records and more than 27 Tb running in an RHEL environment with users located around the world. This
position will also support 3 smaller MS Windows Access-based systems that automate business
processes for resale operations.
This position will be part of a small team providing daily support to Production-level and Dev/Test-level
systems to include:

Responsibilities Include:

  • Daily monitoring of key system performance parameters and intervention to remediate below certain thresholds
  • Daily monitoring of system alerts and quick response/resolution for critical events
  • Rotating on-call 24/7/365 support for all 4 systems
  • Daily monitoring and resolution of incident reports from customers around the world
  • Friendly and professional customer service including direct contact with most incident owners
  • Remote access into customer workstations
  • Starting / stopping server services (Tomcat, RHSSO, etc.)
  • Software deployment planning and execution
  • Vulnerability management and remediation
  • Cyber security and risk management framework.

Candidates must possess the following qualifications and proficiencies:

  • Bachelor’s Degree and 2 Years of Relevant Work Experience or 6 Years of experience in lieu of degree
  • Valid Security + Certification
  • RedHat Linux Operating Systems
  • Windows-based Custom Applications in MS SQL Server and MS Access
  • Adobe Acrobat (Enterprise level)
  • Records Management Systems
  • Task Management Systems
  • Email Archiving Systems.

PREFERRED- Candidates will possess the following qualifications and proficiencies:

  • FEITH Records Management Systems
  • FEITH Task Management Systems
  • Grocery Store Management and Commercial Grocery Systems
  • Custom software development.

The projected compensation range for this position is $72,100-$120,900. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it’s employees beyond just compensation. ManTech’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Soft Skills

  • Customer Service
  • Interpersonal Skills

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