Quality Control Manager

amika means friend. we’re a fearless, Brooklyn-born, salon-raised haircare brand + a friend to all hair, hairstylists, the planet + you. 

we’re rooted in clinical results. each product is infused with our intoxicating scent + powered by our superfruit soul, sea buckthorn. known as one of earth’s most omega-rich plant sources, this potent berry nourishes your skin, scalp + strands. 

we’re a proud pal to the planet + certified B-Corp. from sustainably sourced ingredients + recyclable packaging to our energy-saving production processes, we pledge to reduce our greenhouse gas emissions, waste + energy to reach Net Zero by 2030. 

having grown up in salons, we know better than anyone how important stylists are—they’re our confidantes + community. Think of us as your at-home hairapist, here to empower self-expression + bring joy to your haircare experience. all hair is welcome™. 

the job: 

The Quality Control Manager will be responsible for creating procedures and testing methodologies to ensure our product is always of the highest quality and that our manufacturers are adhering to our strict standards. This includes inspections on receipt of goods, developing and implementing QC processes at our factories and working with our product development team to make sure our product is exactly what we say it is.  

location: Brooklyn, NY (can work remotely)

salary: $115,000 - $135,000 + benefits

what you'll do

• Constantly evaluate, modify and execute a very self-directed plan to meet the rapidly changing product line and production demands of our brand while making progress towards long term initiatives  
• Review financial and operational results on customer complaints  
• Review analysis of activities, costs and operations and assist in forecasting risk from warranty activities  
• Work closely with product development, logistics and manufacturing to identify and investigate quality issues 
• Work directly with vendors to document control processes implemented to mitigate issues  
• Review the production shcedule for volume with manufacturing and manage priorities of quality inspectors on the floor  
• Generate daily metric for first pass yield  
• Monitor daily metrics: safety, on time delivery and productivity  
• Meet with staff to understand the root cause of issues and resolution plans  
• Develop long term, immediate term and short-term plans for enterprise-wide QC  
• Participate in and oversee processes to strategically evaluate employees in assigned area for development and succession  
• Review and approve preparations of accounting analysis: for budgetary planning and implementation, capital requests on new production lines or inspection process, financial reporting, budgetary planning 
• Analyz training needs and develop training plan for internal logistics teams as well as external manufacturers  
• Maintain a computerized files in excel, word, SAP, Access and other applications  
• Investigate all customer complaints to a root cause  
• Attend the warranty reduction meetings and lead the team to continuously address warranty root cause issues 
• Report ro senior staff on financial impact, frequency and action steps taken by the team  

must haves:

• 8+ years of experience in quality control within CPG or similar field  
• Bachelor's degree in quality assurance, Quality Management, Engineering or related field 
• A broad experience with implementation of quality and continuous improvement processes across an organization. 
• Proven track record of successful process improvement initiatives 
• Knowledge of quality management systems that support standards such as US FDA Cosmetic Good Manufacturing Practices (this will include up and coming MoCRA GMP requirements), International ISO 22716 
• Experience in supporting manufacturing through multiple product cycles. 
• Experience with quality inspection points in manufacturing, cosmetic criteria, yield metrics and reporting. 
• Experience building and managing relationships with domestic and international suppliers 
• Ability to make good judgment regarding product quality and evaluate standards 
• Enthusiasm to get a hands-on understanding of complex problems to develop solutions. 
• Ability to prioritize tasks in a dynamic, fast paced environment to maximize effectiveness 
• Excellent project management, communication, and cross-functional teamwork skills 
• Innate attention to detail and organization 
• four key components to be effective: quality planning, quality control, quality assurance, and quality improvement. 

ready to apply?

Please click the link that will bring you to our careers page through Greenhouse. Submit a cover letter describing yourself and why you’d be the perfect fit, along with your resume.