SOCi, the CoMarketing Cloud for Multi-Location Enterprises, is seeking a dynamic and experienced IT and Application Services Manager. This tactical position involves overseeing the day-to-day aspects of our business facing cloud applications and technology services management, fostering effective relationships with our Managed Service Providers (MSPs) ensuring world-class customer service for our employees.

The IT and Application Services Services Manager will be instrumental in optimizing the management of our cloud-based applications, providing oversight on the management of employee laptops and equipment, and maintaining seamless collaboration with our MSPs. You will identify opportunities to improve and maintain operational excellence to support and enable our global employees.

We are looking for an individual with an agile-thinking mindset, technical expertise, and a commitment to delivering exceptional IT services to join our innovative team.

Who We Are

SOCi is one of the fastest-growing technology companies in the country, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last several years consistently. The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. At SOCi, nothing is more important to us than the clients we service every day. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence. View more on our Awards & Accolades here!

How this role makes an impact:

Ensure successful management of IT projects as assigned, ensuring best practice in data security, maintenance, and end-user support.
Manage and track application license management and back up's ensuring cost effective and timely provisioning and deprovisioning processes.
Act as the lead liaison, monitoring and managing the performance of our MSPs ensuring that they meet our organization's expectations for service delivery and optimal end user experience.
Review and monitor Slack channel support requests looking for opportunities to improve process.
We are looking for an individual with strong technical acumen, agile project management know-how, excellent communication skills and a passion for delivering high-quality technology solutions and support.

What this role will need to be successful:

Remote Opportunity: Ability to work 100% remotely from Brazil supporting US time zones, including Pacific, Mountain, Central, and Eastern.

Must Have Skills:
- Enterprise-level IT lead support experience with a remote-user experience focus
- Highly organized with the ability to effectively manage multiple tasks and competing priorities
- Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
- Enterprise-ready, solution-oriented mindset to understand, respond to and solve business technology issues
- Experience and comfort interacting with global users
- Strong communication skills – written and verbal – with understanding of situational IT best practices
- Excellent presentation skills – from small to large audiences
- Ability to lead, manage or influence both internal SOCi resources as well as our MSP resources to achieve successful outcomes
- Collaborate with our MSPs to identify opportunities for technology enhancements that improve overall IT service delivery
- Manage our MSP who provisions and deprovisions users ensuring a full circle process
- Regularly review, test and update support procedures to mitigate risks and enhance data/system resilience, use process gaps to drive improvement
- Bachelor's degree in Information Technology, Computer Science, a related field or Equivalent experience
- Minimum three (3) years of supervisory-level systems support, or closely related experience required
- Experience in SaaS and enterprise software including integrations – OneLogin, Salesforce, NetSuite, Spanning, Google Workspace, O365
- MAC and PC support experience

What SOCi Provides to You

Comprehensive Benefits Package (non-contract roles only)

Health insurance plans, dental, and vision
Wellness incentives
401(k) plan with employer match

Flexible Work Environment

Flexible paid time off (non-contract roles only)
Quarterly wellness days
Paid holidays
Unique employee engagement programs

Empowering Career Growth and Success

What’s Important at SOCi

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home around the globe!

Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit MeetSOCi.com for more information.

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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IT and Application Services Manager

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