Global Collections Analyst

Role Description

As a hire to the Dropbox Finance Team, you will support the Accounts Receivable teams end to end collections processes for Dropbox Business and Enterprise customers. 

The role consists of collections activities for our global customer base. Day to day tasks include customer follow ups, customer query resolution, cash application, write off’s, bad debt analysis, and assisting with month and quarter close tasks. 

If you are a self starter who enjoys working in a fast pace environment this role will be ideal for you. You will be driven by delivering results and creating an impact, while also maintaining a high standard of customer service and operational excellence.

You will be a key business partner and work closely with our Finance, Customer Experience and Sales teams.

Responsibilities

• Ownership of a large portfolio of global customers 
• Engage with customers to collect overdue balances
• Assist with the Accounts Receivable ticketing queue and maintain it on a daily basis
• Work with internal and external stakeholders to resolve issues promptly and within SLA
• Assist with cash application 
• Submit refund, adjustment and write off requests in accordance with Dropbox policies
• Review and approve appropriate payment terms to extend to customers
• Assist in an ad hoc projects and initiatives as required

Requirements

• 2+ years experience in multinational accounts receivable 
• Execution-focused, experience working in a role with high volumes and is driven to achieve goals and targets
• Independent, self starter, who takes full ownership of accounts 
• Excellent inter-personal skills, and can establish and maintain excellent relationships within the team, internal stakeholders and external customers
• Strong communication, collaboration and interpersonal skills, with the ability to build strong relationships with internal and external business partners
• Strong organizational skills with the ability to prioritize tasks, promptly answer and resolve issues and work to various deadlines
• Desire to work in a dynamic, diverse and fast paced environment
• Fluent in English, written and spoken is required
• Experience in Microsoft Applications required, with Salesforce & Oracle Fusion a big plus

Preferred Qualifications

• Experience in Salesforce & Oracle Fusion a big plus
• Process-oriented with an appreciation and basic understanding of financial controls

Total Rewards