Customer Care Specialist

We’re Looking for a Customer Care Specialist to Join Our Team!

At Suvoda, we’re not only passionate about the work that we do and the impact that it has on human lives, but we’re passionate about the people who make it happen! Every day, it is our priority to bring in talented and motivated individuals and create a workplace that drives, engages and retains them. 

What Makes Suvoda a Great Place to Work? 

Here are just a few highlights: 

• The flexibility: Suvoda creates the perfect environment for people to integrate their work and life, by offering flexible working hours 
• The growth and innovation: As part of a growing team, you’ll have lots of opportunities for career development and be exposed to the latest technologies due to our focus on innovation 
• The office: Our newly renovated, modern office space is located in the city center and is equipped with comfortable workspaces, collaborative gathering areas, and modern technology that easily connects you to all of our global offices 
• The benefits: You’ll have access to a robust benefits package, meal tickets, a top subscription from Romania’s top healthcare provider, a fitness stipend, and competitive salaries with bonus plans 
• The industry: By working in clinical trials, you’ll be part of a challenging and rewarding industry that will allow you to develop your skills quickly while doing your part to change the world! 

What Should You Expect? 

We are seeking a technically savvy, team player who thrives in a fast-paced, dynamic environment. Our ideal candidate is an analytical thinker who will be motivated by helping clients resolve complex, system-related issues. They will be a fast learner, who can maintain their composure and is not easily ruffled under pressure. Additionally, our candidate is a resourceful problem-solver who seeks out effective and efficient solutions, while leveraging their talents and skills, to assist our clients in resolving issues in real-time. 

Your role will include:

• Provide support to system users in multiple countries via telephone and email
• Clearly document all communication with system users
• Resolve user-reported issues and communicate resolution back to system user
• Escalate system issues to project-team when necessary for resolution
• Provide input on current support processes and suggest improvements
• Perform other related duties as required
• Conceptualise and drive best practices in Customer Care
• Identify and implement process improvements focused on driving towards greater efficiency or improved quality in Customer Care
• Assist with departmental initiatives such as creation of new tools, enhancement of processes, development of new processes, etc.

Essential requirements:

• Bachelor’s Degree preferred
• Computer-operating skills
• Friendly, service-oriented attitude
• Written and verbal communication skills
• Attention to detail
• Ability to identify and solve problems in an efficient and effective manner
• Ability to work independently with little to no supervision
• Prior technical support experience preferred, especially in IRT or related field
• Multilingual skills preferred

We are open to remote candidates across Romania.

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