Telecom Engineering Manager

Opportunity 

The Telecom Engineering Manager is responsible for the management and supervision of the voice telecommunication network, assets and supporting voice platforms. Responsibilities will include vendor administration, inventory/capacity planning, change control management, new service implementation/conversions, business continuity telephony plans and ongoing call center technology enhancements. The Telecom Engineering Manager will also be responsible for system and network capacity management to ensure all network and system level assets are scaled to support company growth trajectories and initiatives. This position will also be responsible for execution of cloud migration strategies as determined by senior management.

Responsibilities

• Conduct telecommunications planning and strategy/roadmap development
• Support development of related architecture, standards, and documentation
• Work with IT Security team to ensure proper security for telecommunication solutions and services
• Manage, negotiate contracts, and monitor performance of telecommunications suppliers and carriers
• Manage large dial plans, working knowledge of data networking
• Track and execute telecommunication requirements and projects through to completion
• Develop policies and procedures to ensure the stability and expansion of the existing telecommunication environment
• Lead and coordinate work efforts of the telecommunication team on a daily basis
• Provide overall technical leadership and guidance for telecommunications
• Represent IT telecommunications as a SME in various technology review boards
• Work closely with other Infrastructure leadership and teams to ensure alignment to Infrastructure strategy
• Participate in the planning, design, implementation, and technical support of organization wide initiatives that relate to telecommunications
• Supports the development of the telecommunications operating budget and maintains necessary controls to ensure compliance with budgeted expenses, resources, and staff projections.  
• Assists in the development and implementation of disaster recovery plans.  
• Coordinates, develops, and executes program for continual performance and effectiveness measurement of the organization’s voice networks and unified communications  
• Stays educated on and articulates telecommunication trends, technologies, and changes to the Infrastructure team
• Performs other related duties

Requirements

• Minimum of 8-10 years enterprise voice Telecom Network and engineering management experience. Staff management may include direct hired staff or contracted vendor staff.
• Specific expertise with enterprise telecommunication architecture and distributed call center operations.
• Familiar with voice network delivery models and circuit provisioning processes for TDM and SIP based services. Experience with TDM to SIP conversions preferred.
• Hosted voice service provider experience is a plus.
• Peers with Business Continuity leadership in designing and maintaining telephony business continuity plans for call center and administrative operations.
• Compiles and submits weekly and monthly project and capacity reports to leadership as directed.
• Responsible for managing inventory and capacity planning for the telecom network and associated voice systems.
• Participates in weekly and monthly staff meetings with the Voice Engineering and Call Center leadership to review project status and deployments.
• Contributes as necessary with troubleshooting efforts between voice network providers and other technical areas.
• Coordinates voice network MAC efforts with providers and Telecom Engineering resources.
• Maintains and updates voice circuit inventory documentation  for all voice services providers at and 3rd party locations.
• Maintains supplier contract and service order documentation repository.
• Attention to detail and accuracy are critical in this position.
• Minimum: Bachelors' Degree
• Experience/Skills/Certification Requirements: Must have hands on experience around transformation to SIP, SD-WAN, & Cloud
• Must be able to communicate at a high level with C Level Management team.

Annual US Hiring Range: $150,000 - $170,000

*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.