Account Manager

Job Category

Modernize Home Services is seeking a driven and adaptable Account Manager to fuel success and growth for our customers within our rapidly growing business.

This role is more than just account management; it involves strategically nurturing relationships with top influencers from Home Services Companies generating $5M-$30M in annual revenue. You will collaborate with internal teams to deliver and optimize our services for a portfolio of 30-40 active customers and manage new customers as they are signed by our sales team. As a subject matter expert on Modernize's digital marketing and lead generation solutions, you will consult with customers to maximize desired outcomes, ensure ROI, and achieve high customer satisfaction.

Responsibilities

• Client Partnership: Understand clients' objectives, approaches, results, and challenges to create strategic account plans that drive satisfaction, retention, and lifetime value.
• Consultative Solutions: Meet with customers, from Directors to C-level executives, owner operators, to present and gain commitment to optimized campaign solutions.
• Networking & Recommendations: Network within our account base to provide key recommendations, testimonials, and case studies to stakeholders.
• Cross-Department Collaboration: Work with marketing, sales, product, and engineering to ensure high standards of service across the organization.
• Mastery of Solutions: Demonstrate expertise in our solutions and operational processes.
• Strategic Planning: Develop plans to maximize opportunities and ensure customer loyalty through consistent delivery excellence.
• Client Health Ownership: Monitor and maintain the health of client relationships.
• Innovative Thinking: Challenge conventional thinking to find new ways to improve program success.
• Business Acumen: Relate business decisions to their impact on the company's bottom line.
• Data Analysis: Analyze data to identify risk factors and optimize performance.
• Metrics Tracking: Accurately forecast and track key account metrics.
• Performance Reporting: Prepare and deliver ongoing account performance reports.
• Core Values Embrace: Uphold our core values and collaborate positively across departments.

Requirements

• Experience: 2+ years of account management experience.
• Analytical Skills: Strong data analysis and analytical skills, with experience using business intelligence tools like Tableau preferred.
• Technical Proficiency: Intermediate/strong Excel and Salesforce skills.
• Education: Bachelor's degree preferred.
• Industry Knowledge: Experience in lead generation/digital demand generation marketing is a strong plus. Experience with big box stores in the home improvement industry (e.g., windows, HVAC, solar, roofing) is also a plus.
• Presentation Skills: Highly developed presentation skills preferred.
• Communication: Exceptional verbal and written communication skills.
• Business Acumen: Strong business acumen, with the ability to operate under pressure and make business-critical decisions daily.
• Track Record: Proven success in delivering value propositions and guiding clients through onboarding to partnership maturation.
• Adaptability: Able to thrive in an environment of change and uncertainty.
• Detail Orientation: Process-oriented with the ability to effectively prioritize workload.
• Client Management: Capable of handling client emotions and objections positively and solutions-based.