Software Engineer (Sales & CS)

Neurolabs is seeking a talented Software Engineer to join our Sales & Customer Success team. We specialise in democratising Computer Vision technology, making it accessible to businesses of all sizes. With a commitment to pushing boundaries and solving complex problems, we have built a reputation for excellence in the retail automation industry.

Employment type: Full-time, permanent contract

Experience: Mid and Senior level

Annual Salary: £60,000 - £80,000

Role Overview:

As a Software Engineer in the Sales & CS department at Neurolabs, you will play an instrumental role in developing and managing our internal tooling, ensuring seamless delivery of projects to our diverse client base. You will collaborate closely with our product & machine learning teams to streamline implementation processes as well as automate the deployment & maintenance of our cutting-edge machine learning solutions, enhancing the overall efficiency of our operations. Your work will directly impact the efficiency and success of our project implementations, while also playing a crucial role in understanding and fulfilling both internal & external stakeholder needs.

The role offers the chance to be part of a team delivering complex solutions to enterprise clients, giving you exposure to both cutting edge AI and applying these to solving real world problems.

Responsibilities

Tool Development & Management:

• Design, develop, and maintain robust internal tools to streamline project delivery processes.
• Ensure the tools are scalable, reliable, and easy to use for the delivery team.
• Implement automation and optimisation strategies to improve efficiency.

Project Delivery:

• Collaborate with project managers and the delivery team to understand project requirements and objectives.
• Customise and configure tools to meet specific project needs and client requirements.
• Troubleshoot and resolve any technical issues that arise during project implementation.

Cross-functional Collaboration:

• Engage with internal stakeholders to gather requirements and feedback for tool improvements.
• Translate stakeholder needs into technical specifications and actionable development tasks.
• Maintain regular communication with stakeholders to ensure alignment and satisfaction.
• Provide technical support to the sales team, including troubleshooting and issue resolution.

Quality Assurance:

• Conduct thorough testing of internal tools to ensure high quality and performance.
• Implement best practices for code quality, documentation, and version control.

Continuous Improvement:

• Stay up-to-date with industry trends and best practices
• Propose and implement innovative solutions to enhance our service delivery capabilities.

Requirements

• Education & Experience:
• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 4+ years of experience in software development, preferably within a startup or dynamic environment.
• Technical Skills:
• Proficiency in programming languages such as Python, JavaScript, or similar.
• Experience with cloud platforms (e.g., AWS, Azure), API Integrations & data engineering best practices.
• Experience with web development frameworks (e.g., Streamlit, React, Angular, or equivalent)
• Familiarity with computer vision frameworks and libraries is a plus.
• Good understanding of databases and data management systems.
• Experience with sales and customer success tools/systems (e.g., CRM, ticketing system) is a plus
• Soft Skills:
• Strong problem-solving abilities and a proactive approach.
• Excellent communication skills to collaborate effectively with team members and stakeholders.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Benefits

• Pension Plans
• Work From Home - minimum 2 days in the office per week
• Flexible working hours from home or our offices in Edinburgh or London
• Equity options
• 34 days annual leave (incl. public holidays in your residence country)
• Bi-annual company retreat and bi-annual team meetings (workation)
• Private medical insurance, including mental health, dental, opticians cover, and business as well as personal travel insurance.
• Cycle to Work Scheme