Offer summary
Qualifications:
Fluent in English (C1-C2), Customer support experience, Proficient with tools like Keynote, PowerPoint, Excel, Intercom, Zendesk, etc., Knowledge of KPIs and SLAs, Time management skills.
Key responsabilities:
- Integrate new clients, Manage diverse industry clients, Communicate with support teams and clients, Ensure support processes meet company and client standards, Assist in improving customer support experiences, Maintain security standards, Resolve client concerns, Monitor service quality, Manage team discipline and corporate culture, Generate product documentation, Assist in hiring candidates and training team leads, Support professional growth of team members