Offer summary
Qualifications:
Fluent in English (C1-C2 levels), 1+ year experience in similar position or 2+ years in customer support, Critical thinker and problem-solver, familiar with professional tools.
Key responsabilities:
- Manage diverse clients from various industries
- Maintain communication between support teams and clients
- Ensure support processes meet company and clients' standards
- Improve customers' support experience by strategic planning
- Generate and maintain internal product documentation