Regional Support Manager

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Sedgwick’s Commercial Property Team proactively manage commercial material damage and business interruption losses with values up to £100,000. An opportunity has arisen for a Regional Support Manager to join the leadership team in our North West & Midlands region.

Knowledge of commercial claims is essential so that you can support your team with technical queries and help them to remove barriers to progressing claims. You’ll also provide support to the Regional Manager by providing complaint resolution, leading process compliance and task management across the team, managing data capture and MI and participating in driving continuous improvement.

With responsibility for service delivery, including periods of surge, you’ll empower your team of claims technicians to deliver challenging targets, plan and control workloads for maximum efficiency, remove or overcome obstacles that have an adverse effect on performance and morale and, of course lead by example in promoting our values. Naturally, you’ll enthusiastically lead colleague engagement activity across the team, and participate in recruitment to welcome new talent.

This is a key role and candidates will have a passion for helping colleagues to achieve their potential, working together to identify gaps and solutions and promoting development opportunities across our business to support colleagues’ development.

Your key responsibilities will include:

• Review and allocate claims in accordance with individual licensing authority
• Work with the Regional Property Manager and colleagues to create a process that ensures claims are dealt with achieving optimum quality, productivity and profitability
• Provide technical support to colleagues
• Contribute to team meetings and lead engagement activity
• Complete regular Progressive Performance meeting for all immediate reports
• Undertake reviews of the team portfolio to identify skills gaps and areas for improvement
• Deliver client requirements including regular data/reporting and analysis to achieve improvements
• Review and drive team compliance

You will have/will be:

• Obtained or be willing to work towards a professional qualification, e.g. Cert CILA
• Committed to gaining the relevant knowledge and skills for the professional and technical requirements of the job
• Self-motivated, conscientious and able to work under your own initiative
• A desire to embrace innovative working practices, supporting our digital strategy
• Ability to demonstrate recent professional development activity including networking
• Strategy for engaging with and encouraging colleagues based remotely from you
• Conscientious and committed to achieve and exceed the required results, as well as flexible and adaptable during times of surge.

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications
• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
• Healthcare scheme
• A Self Invested Personal Pension Scheme
• Discounts on various products and services
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection
• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.