Offer summary
Qualifications:
Current RN license, 5+ years clinical experience, Experience in call center.Key responsabilities:
- Provide education to patients
- Utilize CRM for patient tracking
- Maintain compliance with regulations
The Nurse Navigator will have primary responsibility/accountability for providing superior customer service during one-on-one communications with patients prescribed a specific cardiovascular therapy. Nurse Navigators will speak with patients via inbound and outbound telephonic communications fostering relationships using empathy, motivational interviewing, barrier management, and clinical competence.
This role will engage with patients diagnosed with Obstructive Hypertrophic Cardiomyopathy (oHCM) and the associated treatment. The Nurse Navigator will provide expert, clinically relevant, individualized education pertaining to oHCM and the prescribed treatment to encourage a successful initiation and adherence to therapy.
Job Duties:
The Nurse Navigator will handle a variety of communications providing education related to disease, treatment, and resources to help patients manage his/her treatment journey. Nurse Navigators will utilize a high level of experience with telephonic interactions including the use of soft skills, motivational interviewing, active listening, and problem-solving techniques leading to high customer satisfaction. Nurse Navigators will function within the parameters of the program supported utilizing call guides and/or talking points as applicable. Nurse Navigators will have experience within the pharmaceutical industry and will operate within the compliance guardrails outlined within the role. The interactions with the patients are strictly educational based. Nurse Navigators will not provide medical advice or work clinically within the role.
Job Responsibilities:
Education/Qualifications
Minimum Required:
Highly Desirable/Strongly Preferred:
#LI-CES
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status
The potential base pay range for this role is $90,000-$100,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.Go Premium: Access the World's Largest Selection of Remote Jobs!